Mark & Barb Lyall

Supervising staff

Stock taking and order

Customer service

Food preparation

• Assisted in managing daily motel operations, ensuring guest satisfaction and comfort.
• Supported staff scheduling and training to enhance service quality and efficiency.
• Maintained cleanliness and organization of guest areas to meet health and safety standards.
• Handled guest inquiries and complaints, providing timely resolutions to enhance experiences.
• Utilized property management software for reservations, billing, and reporting purposes.
• Collaborated with vendors for supply orders, ensuring timely availability of necessary materials.
• Monitored inventory levels to maintain optimal stock of amenities and supplies for guests.
• Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
• Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
• Reduced expenses with effective cost control measures in purchasing and payroll management.
• Increased repeat business through excellent customer service and targeted marketing efforts.
• Maintained high occupancy rates by implementing competitive pricing strategies and promotions.

• Managed daily motel operations, ensuring exceptional guest experiences and efficient front desk services.
• Oversaw housekeeping staff, maintaining high cleanliness standards and timely room turnovers.
• Implemented inventory control systems for supplies, optimizing cost management and resource allocation.
• Conducted regular maintenance checks, coordinating repairs to ensure safety and compliance with regulations.
• Trained new staff on customer service protocols, fostering a positive team environment and enhancing service delivery.
• Resolved guest complaints promptly, improving satisfaction ratings through effective communication and problem-solving skills.
• Managed daily operations for better customer service and increased revenue.

• Developed strong relationships with local guests to build rapport to increase referrals and drive business growth.
• All daily duties of Office Administration
• Cleaning of amenities
• Repair maintenance

. Implemented all maintenance tasks in a timely manner

• Implemented employee development programs to enhance staff skills, improve retention rates, and foster a positive work environment.
• Optimized online presence through social media engagement and positive reviews, attracting new customers from various platforms.
• Analyzed financial reports to identify areas of opportunity for revenue growth or expense reduction while maintaining quality standards in all aspects of the motel operation.
• Maximized room inventory usage through strategic rate management based on demand forecasting analysis.
• All daily duties of motel operations

• Overhauled safety protocols, ensuring a secure environment for guests and employees.
• Collaborated with other departments within the motel to deliver exceptional experiences across all touchpoints of the customer journey.
• Continuously researched market trends and competitors'' offerings to stay ahead in the industry and maintain a competitive edge.
• Ensured compliance with all federal, state, and local regulations pertaining to hospitality industry requirements as well as health and safety guidelines.
• Provided exceptional service and assistance to guests upon check-in.
• Increased customer service ratings through personable service.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• All daily operations of Motel

• All duties expected to clean and sanitise guests rooms and kitchen hand work

Cleaning of cabins and amenities and some reception office duties

Reception duties

Kitchen hand work and waitress services

Leak cutting for koalas

Grounds maintenance of enclosures

Customer service