JENNY BAKER
Hawks Nest,N.S.W
Summary
As a diligent and personable, experienced Motel Receptionist / Manager, I thrive in creating a welcoming and efficient front desk environment. Proficient in managing diverse administrative tasks, my exceptional communication skills contribute to a positive guest experience with attention to detail and excellent organisational skills.
Overview
14
14
years of professional experience
Work History
Motel Manager
Narrandera Club Motor Inn
05.2023 - 12.2023
- Providing information to guests such as restaurants, activities/places of interest
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Assisting Administrators with all property reports daily
- Increased customer service ratings through personable service.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Responding efficiently to all emails for Customers/Travel Agents/Administrators etc
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
Motel Manager
Tuckerbox Motor Inn
01.2022 - 01.2023
- Processing all check-Ins /Check-outs, assigning rooms to guests
- Providing information to guests such as restaurants, activities/places of interest
- Developed strong relationships with local businesses to increase referrals and drive business growth.
- Prepared monthly resort audits for review.
- Increased customer service ratings through personable service.
- Responding efficiently to all emails for Customers/Travel Agents/Administrators etc
- Trained staff on best practices, enhancing overall motel performance and guest experience.
- Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
Motel Manager
Colonial Lodge Motor Inn
04.2021 - 06.2021
- Providing information to guests such as restaurants, activities/places of interest
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Respond promptly to guest complaints/enquiries in an efficient and friendly manner
- Responding efficiently to all emails for Customers/Travel Agents/Administrators etc
- Increased customer service ratings through personable service.
Motel Manager
Narrabri Bowls Club Motor Inn
05.2020 - 03.2021
- Processing all check-Ins /Check-outs, assigning rooms to guests
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Enhanced communication among team members by conducting regular meetings discussing updates, challenges faced during daily operations, and possible solutions.
- Developed strong relationships with local businesses to increase referrals and drive business growth.
- Prepared monthly resort audits for review.
- Provided exceptional service and assistance to guests upon check-in.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Providing information to guests such as restaurants, activities/places of interest
- Respond promptly to guest complaints/enquiries in an efficient and friendly manner
- Assisting Administrators with all property reports daily
- Responding efficiently to all emails for Customers/Travel Agents/Administrators etc
Motel Manager
Gove Peninsula Motel
10.2018 - 09.2019
- Provided services efficiently and with high level of accuracy
- Provided exceptional service and assistance to guests upon check-in
- Answered customer telephone calls promptly and appropriately
- Accommodated guests' requests
- Verified that personal and payment information on guest accounts was accurate and complete
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Dealing with guests from multi-cultural backgrounds
- Assisted guests at check-in, providing information on various services within the hotel and surrounds
Hotel Manager
Tylden Junction
02.2017 - 10.2018
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Greeted customers and answered any questions
- Assisted customers with carry-out service
- Assisted wait staff with timely food delivery and guest requests
- Assisted cashiers with processing customer payments and documenting orders
- Provided attentive service and proactively assessed guest needs
- Monitored dining room inventory and replenished as necessary
- Kept alcoholic beverages well-stocked and organised to meet expected demands
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
- Checked ID cards and verified bar guests were of legal age
- Handled cash on daily basis
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items, and sanitising equipment to adhere to health department standards
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits
Motel Manager
Narrandera Club Motor Inn
05.2016 - 11.2017
- Oversaw day-to-day operations for 30-room hotel with staff of 7 employees
- Greeted and assisted guests by gathering information pertaining to reservations or requests
- Established internal databases and record management systems to ensure accuracy and integrity of all documentation and data
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
Manager
La'Kinga Boarding Kennels
08.2009 - 06.2016
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets
- Provided excellent customer service to every customer and exceptional care to all animals
- Met with clients to discuss cut and style preferences prior to caring for animals
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods
- Kept cages, kennels and play yards neat and clean
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs
- Followed all pet care instructions, including dietary needs and medication regimens
- Maintained clean and organised boarding areas to promote animal wellbeing
- Mixed and administered special food formulas to individual animals based on unique dietary needs
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Education
Skills
- Reservations management
- Food and Beverage Operations
- Outstanding communication skills
- Staff Training
- Quality Assurance
- Teamwork and Leadership
- Front Desk Operations
- Room Inspections
- Group Bookings
- Property Maintenance
- Complaint Handling
- Hospitality
- Cash Handling
- Multitasking
References
- Wayne Marshall, Director Hayes Advisory, 02 8270 9360, 0404 050 351
- Greg Hornby, General Manager Bowling Club Narrabri, 0418 259 361
- Julia Atkinson & Brian Knight, Relief Staff "The Good Knights", 0432 336 703
- Jo & Peter Twomey, Owners Gove Peninsula Motel, Nhulunbuy NT, 0418 759 266
- Vinni Sidhu, Owner Club Motor Inn Narrandera, 0426 954 025
- Margret Burns, Personal reference RTD Bank Accountant, 03 5871 2548
Timeline
Motel Manager
Narrandera Club Motor Inn
05.2023 - 12.2023
Motel Manager
Tuckerbox Motor Inn
01.2022 - 01.2023
Motel Manager
Colonial Lodge Motor Inn
04.2021 - 06.2021
Motel Manager
Narrabri Bowls Club Motor Inn
05.2020 - 03.2021
Motel Manager
Gove Peninsula Motel
10.2018 - 09.2019
Hotel Manager
Tylden Junction
02.2017 - 10.2018
Motel Manager
Narrandera Club Motor Inn
05.2016 - 11.2017
Manager
La'Kinga Boarding Kennels
08.2009 - 06.2016
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