Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Joshua Vargas

Cairns,QLD

Summary

Determined Maintenance Worker with skills performing routine operation checks on work equipment and always exercising safety measures to avoid injuries. Hardworking employee with many experiences of carrying out oral and written instructions effectively and efficiently. Uses constructive criticism to improve skills and job performance.

Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Maintenance Crew Member

McDonald's
05.2023 - 06.2023
  • Removed outdoor debris into receptacles to properly maintain grounds.
  • Followed routine maintenance checklist.
  • Loaded, unloaded, and moved material to and from storage areas.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Sanitized restrooms using chemicals to reduce spread of germs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision

Customer Service Representative

Genpact Services
01.2021 - 06.2023
  • Top 2 Employee of the month for almost a year out of 100+ representative.
  • Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer rentention and satisfaction.
  • Memorize all company products and services to be able to answer customer questions quickly and efficiently.
  • Proficient in video conferencing platforms such as Zoom, Hangouts, MS Teams, and Skype, able to communicate with customers across a variety of channels.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.

Customer Service Representative

Harte Hanks
01.2019 - 09.2020
  • Always receives a special award every month for more than a year.
  • Handled 70+ customers a day giving them the best support that we can provide in any technical concerns of their mobile phones.
  • Knowing every products and specifications of mobile phones that we have inside and out to answer customer concerns.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Customer Service Representative

Concentrix
09.2017 - 01.2019
  • Always on the Top 10 Best Employees out of 100+ representatives.
  • Handle 30+ customer interactions per day, helping them with their personal financial concerns.
  • Ensure customer satisfaction and provide professional customer support.
  • Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

Bachelor of Science - Industrial Technology

Cavite State University
Philippines
2011

Skills

  • Chemical Cleaners
  • Task Concentration
  • Safety Protocols
  • Garbage Disposal
  • Equipment Knowledge
  • Heavy Lifting
  • Team Collaboration
  • Active Listener
  • Time Management
  • MS Office Proficient
  • Outstanding verbal and written communication
  • Methodical Multitasking

Timeline

Maintenance Crew Member

McDonald's
05.2023 - 06.2023

Customer Service Representative

Genpact Services
01.2021 - 06.2023

Customer Service Representative

Harte Hanks
01.2019 - 09.2020

Customer Service Representative

Concentrix
09.2017 - 01.2019

Bachelor of Science - Industrial Technology

Cavite State University

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Mark Joshua Vargas