Mark Joysen Maniaol
Apollo Bay,Australia
Summary
Summary
Experienced Hotel/Motel Manager with 12+ years of experience overseeing all hotel operations to achieve business milestones. Expert in controlling inventory, monitoring budgets, training staff. Record of accomplishments in boosting hotel revenues and ratings through customer query addressing, issue resolution, and operational readiness. Applying to bring a proactive approach to exceeding guest expectations at your organisation.
Overview
15
15
years of professional experience
Work History
Hotel Manager
The Apollo Apartments
Apollo Bay, Victoria
11.2022 - 05.2025
- Handles the housekeeping and helping in cleaning if needed.
- Ensures that all bedrooms and other areas have been check thoroughly at the end of every shift confirming that they meet the company standards.
- Responsible in fixing the minor maintenance.
- Manage and maintain the administration of all reservations, cancellations and no shows in line of company policy.
- Reporting directly to the business owner.
- Delivers excellent customer service and customer management, at all times.
- Manpower scheduling.
- Handles guest complaints.
- Checking of stock level and ordering supplies.
- Preparing reports at the end of the shift.
- Responsible in answering the after hour calls and attend to the guests need during after office hours if needed.
Hotel Manager
Hotel Morobe (City Hotel Group Limited)
Lae, Morobe, Papua New Guinea
07.2013 - 02.2022
- Personally set-up, opened and managed the Hotel Morobe in 2014 up to February 2022.
- Beside Hotel Morobe, I am also responsible to oversee our sister hotel The Lae City Hotel and to make sure the Hotel Manager who assigned in the said hotel is doing well.
- Reporting directly to the owner.
- Reporting of Profit and Lost report to the CEO, Managing Director and Owner.
- Delivers excellent customer service and customer management, at all times.
- Manpower scheduling.
- Handling guest complaints.
- Checking of stock level and ordering supplies.
- Helping in any area when circumstances dictate.
- Manage and maintain the administration of all reservations, cancellations and no shows in line of company policy.
- Ensures that all bedrooms/conference rooms and areas under my responsibility have been check thoroughly at the end of every shift confirming that they meet the company standards.
- Monitor and oversee maintenance issues relevant to my area.
- Be accountable for all relevant product delivery and stock management (mainly laundry, cleaning materials and bedroom supplies) including setting stock levels, checking, counting, storage, reconciliation and loss investigation.
- Assist in achieving all set financial targets.
- Maintain personal knowledge by completing in-house training, attending courses and completing workbooks.
- Always adhere to all company policies and procedures and licensing laws.
Duty Manager
Hotel Victoria De San Fernando
San Fernando, City of Pampanga, Philippines
06.2011 - 06.2012
- Handled the housekeeping department, Service department, Maintenance department, Stockman, and Groundkeeper.
- Deliver excellent customer service and customer management, at all times.
- Local store marketing.
- Manpower scheduling.
- Handling guest complaint.
- Checking of stock level and ordering supplies.
- Helping in any area when circumstances dictate.
- Preparing reports at the end of the shift.
- Preparing special projects for maintenance department.
- Manage and maintain the administration of all reservations, cancellations and no shows in line of company policy.
- Ensures that all bedrooms/conference rooms and areas under my responsibility check thoroughly at the end of every shift confirming that they meet the company standards.
- Be accountable for all relevant product delivery and stock management (mainly laundry, cleaning materials and bedroom supplies) including setting stock levels, checking, counting, storage, reconciliation and loss investigation.
- Provide reports, as required, for hotel management.
- Maintain accurate stock control, including ordering, delivery checks, line checks and wastages.
- Assist in achieving all set financial targets.
- Always adhere to all company policies and procedures and licensing laws.
Junior Assistant Restaurant Manager
Kido Manga Café
02.2010 - 02.2011
- Achieving sales target.
- Food cost monitoring.
- Local store marketing.
- Manpower scheduling.
- Handling guest complaint.
- Checking of stock level and ordering supplies.
- Helping in any area of the restaurant when circumstances dictate.
- Preparing reports at the end of the shift.
Education
B.S. - Hotel and Restaurant Management
Eastwoods Professional College of Science and Technology
Ibayo, Balanga City, Bataan01.2009
Secondary - undefined
Llamas Memorial Institute
Mariveles, Bataan01.2005
Primary - undefined
A.G. Llamas Elementary School
Mariveles, Bataan01.2001
Skills
- Guest complaint resolution
- Guest relations management
- Guest services management
- Cash handling
- Quality assurance
- Reservations management
- Strategic planning and analysis
- Training and mentoring
- Computer skills
- Inventory management
- Decision-making
- Teamwork and leadership
Affiliations
- Vice President, Eastwoods Student Organization SY 2007 – 2008
- Member, Scholar of Bataan SY 2005 – 2009
Timeline
Hotel Manager
The Apollo Apartments
11.2022 - 05.2025
Hotel Manager
Hotel Morobe (City Hotel Group Limited)
07.2013 - 02.2022
Duty Manager
Hotel Victoria De San Fernando
06.2011 - 06.2012
Junior Assistant Restaurant Manager
Kido Manga Café
02.2010 - 02.2011
B.S. - Hotel and Restaurant Management
Eastwoods Professional College of Science and Technology
Secondary - undefined
Llamas Memorial Institute
Primary - undefined
A.G. Llamas Elementary School