MARK LAWRENCE RAPACON
Cleveland,QLD
Summary
Organized and dependable candidate. Excellent in managing multiple priorities with a positive attitude. Willingness to take on more responsibilities and used every single minute of opportunity to improve myself in all possible ways.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Fiction Bar And Restaurant
03.2020 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and collaborate with chefs, co manager and team members on effective methods, operations, policies and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Delivered one on one training to workers in proper table sequence , customer service and customer-facing roles to promote strong team performance.
- Encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Evaluate staff performance through Fiction assessment form and conduct continuously training.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Restaurant Server
Fiction Bar And Restaurant
06.2020 - 03.2021
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged, and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Sales Associate Assistant Manager
MLR LIGHTS AND SOUNDS
04.2019 - 03.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Restaurant Food Server
Stratton Mountain Resort
11.2018 - 04.2019
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Restaurant Food Server
The Greenbrier Hotel
03.2018 - 11.2018
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Advanced Diploma - Hospitality Management
Vibe College
09.2023
Diploma - Hospitality Management
Vibe College
04.2022
Certificate IV - Commercial Cookery
Vibe College
Brisbane04.2022
Bachelor of Science - Hospitality Management
La Salle College Antipolo, Philippines
Antipolo City03.2017
Skills
- Restaurant and Bar Operation
- Guests Relations & Customer Service Best Practices
- Food Sales and Promotion
- POS Terminal Operations
- Revenue Generation
- Employee Performance Evaluations
- Delegating Assignments and Tasks
REFERENCES
- CJ CABILAN (Researcher) "Research Mates" 0411 877 149
- TARA NARAYAN (Restaurant Manager) "Charthouse" 0411 877 149
- ROBERT AQUILINO VINCENT (Sommelier & F&B Manager) 304 536 110
Timeline
Restaurant Server
Fiction Bar And Restaurant
06.2020 - 03.2021
Restaurant Manager
Fiction Bar And Restaurant
03.2020 - Current
Sales Associate Assistant Manager
MLR LIGHTS AND SOUNDS
04.2019 - 03.2020
Restaurant Food Server
Stratton Mountain Resort
11.2018 - 04.2019
Restaurant Food Server
The Greenbrier Hotel
03.2018 - 11.2018
Advanced Diploma - Hospitality Management
Vibe College
Diploma - Hospitality Management
Vibe College
Certificate IV - Commercial Cookery
Vibe College
Bachelor of Science - Hospitality Management
La Salle College Antipolo, Philippines
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