Marko Bulatovic
SHOALWATER,WA
Summary
An enthusiastic professional individual seeking a new challenge in my career. I am hardworking, with high level of attention to detail and strive to achieve the best in all areas I am assigned. Always eager to learn new skills and advance my career, I'm a self-motivated individual who is comfortable working alone or as part of a team.
Accountant with hands-on experience performing accounting work that requires application of accounting theories, concepts, principles and standards to achieve task and assignment objectives within established deadlines. Applies effective verbal and written communication skills to expand exposure to working in professional team environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Accountant
BM&Y Chartered Accountant & Business Advising
07.2022 - Current
- Quickly and accurately processed payments, credits and other transactions using company software applications.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Completed balance sheet reconciliations and profit and loss statements with high accuracy.
- Prepared monthly closings by creating journal entries and reconciling accounts.
- Identified system errors and applied established company policies and procedures to resolve issues.
- Maintained strict client confidentiality in personal, telephone and email interactions to comply with preset standards and regulations.
- Demonstrated commitment to professional growth by attending workshops, seminars, and conferences related to accounting topics.
- Fostered positive relationships with clients through consistent communication regarding account status updates or upcoming deadlines.
- Increased client satisfaction by promptly addressing inquiries and resolving any issues related to their accounts.
- Assisted with tax preparation, ensuring compliance with all federal and state regulations for both individual and corporate clients.
- Developed proficiency in industry-specific software programs such as QuickBooks, Excel, and other accounting applications.
- Gained knowledge of accounting principles and standards and general business practices to evaluate financial data and transactions.
- Interacted with clients and obtained cost and budget information to draft and manage accounts.
- Balanced and submitted financial reports for review and approval.
- Demonstrated commercial awareness and time management skills through work on budget and task organization.
- Prepared straightforward tax returns and explained expected refund or income tax liability and due date for payment.
- Used accounting software to issue tax returns and prepare consolidated reports.
- Provided journal entries and performed accounting on accrual basis.
- Prepared working papers, reports and supporting documentation for audit findings.
- Found tax solutions to complicated tax issues or errors from incorrect tax filings.
- Reconciled accounts and reviewed expense data, net worth, and assets.
Customer Service Representative
Target
09.2019 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Commerce - Accounting And Finance
University of Western Australia
Perth, WA07.2024
Graduated Year 12 -
South Coast Baptist College
Waikiki, WA10.2020
Diploma - Business
Fremantle Education College
Fremantle, WA10.2020
Certificate IV - Business
Fremantle Educational Centre
Fremantle, WA02.2020
Skills
- Strong Communication Skills
- Invoice Processing
- Accounting Software Proficiency
- Cash Flow Management
- Internal Controls
- Invoicing and collections
- Data Processing
- Tax Preparation
- Report Preparation
- Attention to Detail
- Journal Entries
- Clear Communication
- Team Collaboration
- Decision-Making
- Relationship Building
- Journal entry preparation
- Team Building and Leadership
- Documentation and Reports
- Microsoft Office
- Accounting Processes
- Critical Thinking and Analysis
- Tax Return Filing
- Accounting Software Systems
- Tax Return Preparation
- Workload Management
- General Ledger
Accomplishments
- 2014 Mark McGowan Award
- 2019 Deputy Head Boy at South Coast Baptist College
- 2020 Certificate of Graduation
- 2020 Kwinana Industries Council Award
- 2020 Football Academy Character Award
- 2020 Australian Defence Force Long Tan Leadership & Teamwork Award
Certification
- MYOB
- BGL
- XERO
- ATO
Hobbies
- Football
- Reading
- Travelling
Languages
Serbian
Full Professional
Timeline
Accountant
BM&Y Chartered Accountant & Business Advising
07.2022 - Current
Customer Service Representative
Target
09.2019 - 06.2022
Bachelor of Commerce - Accounting And Finance
University of Western Australia
Graduated Year 12 -
South Coast Baptist College
Diploma - Business
Fremantle Education College
Certificate IV - Business
Fremantle Educational Centre
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