Marko Jovicic

Key responsibilities

• Design programs.
• Design Nutrition plans.
• Provide One on One sessions
• Group outdoor training (kick-boxing)
• Managing financials for small business.
• Up selling clients (1,2 &3 times per week).
• Identify new marketing opportunities.

• Identify new marketing opportunities.
• Rebuild Client Base
• Manage sales and growth targets.
• Increase profitability and EBITDA return.
• Develop new strategies to improve club/company performance (velocity).
• Provide One on One sessions to members
• Advanced Program Design (rehabilitation clients)
• Assistance in Bootcamps/outdoor training
• Circuit Group Fitness classes
• Orientation sessions for new members
• Client filing

Key responsibilities

• Provide One on One sessions to members
• Advanced Program Design (rehabilitation clients)
• Assistance in Bootcamps/outdoor training
• Circuit Group Fitness classes
• Orientation sessions for new members
• Client filing
• Following up members for reprogramming
• Reception work
• Up selling personal training services
• Assisting management with member inquiries

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Led and directed team members on effective methods, operations, and procedures.
• Set clear expectations and created positive working environment for employees.

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Answered customers' questions, recommended items, and recorded order information.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Greeted new customers, discussed specials, and took drink orders.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained customer satisfaction by clarifying questions about orders and specialty items.
• Used cash registers and credit card machines to cash out customers.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Trained new waitstaff on proper food handling, customer service and safety procedures.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.