Markus Kaufmann
Kanimbla,QLD
Summary
My career goal is to effectively use my broad knowledge, extensive qualifications and inspiring leadership skills contribute to a healthy and thriving community, a professional and fun team work environment and a sustainable organisational and community culture.
Overview
16
16
years of professional experience
Work History
Senior Client Service Planner
St John's Community Care Ltd
06.2022 - Current
- Winner 2023 Award ‘Planner for People' for outstandingly value our people (staff and clients) and treat them with respect and dignity, and for being an exceptional role model for the St John's value of being one organisation – one team
- Leading a team of three planners to conduct new staff inductions, supervision and performance management of over 100 care staff
- Increased care staff satisfaction and retention
- Improved incident management
- Enhanced process efficiency in the delivery and management of home care services for CHSP, HCP and NDIS clients
Front Desk Officer
Rydges Esplanade Resort
09.2017 - 05.2022
- Providing high quality customer service with quick and accurate responses to simultaneous guest requests
- Coordinating internal stakeholders (Maintenance, Housekeeping, Food & Beverage, Functions)
Assistant to the Business Owner
Lulubelle's Clothing
09.2016 - 08.2017
- Developing website, marketing tools and wholesale branch
- Introducing a financial management system
Front Desk Officer
Getaway on Grafton
04.2014 - 08.2016
- Managing all aspect of boutique accommodation (Reception, Reservations and Housekeeping)
Front Desk Officer
Wilpena Pound Resort
11.2012 - 11.2013
- Providing high quality customer service with quick and accurate responses to simultaneous guest requests
- Coordinating internal stakeholders (Maintenance, Housekeeping, Food & Beverage, Tours).
Tour Guide
Park Trek Walking Tours
01.2009 - 01.2012
- Planning and delivering logistics, transport, and catering for four to nine-day walking holidays in Australian national parks
- Leading groups of up to 25 customers on bush walks
Patient Administration Officer
Epworth Hospital
01.2008 - 01.2012
- Providing high quality customer service and coordinating internal stakeholders for the registration, admission and discharge of Emergency and Accident patients
Education
Certificate III in Individual Support - Community Health Services
Strategix Training Group Pty Ltd
06.2023
Masters of Global Development - Social Sciences
James Cook University
Cairns, QLD05.2022
Diploma of Operations Management in Ecotourism -
William Angliss Institute of TAFE
Melbourne, VIC2009
Master of Arts - Business Administration And Management
University of Zurich
Zurich, Switzerland2001
Skills
- Inspirational and visionary leadership
- Ability to take ownership
- Innovative and creative organisational skills
- Outstanding work ethic
- Exceptional attention to detail
- Staff supervision and management
- Excellent communication and people skills
- Incident management
- Time management
- Administrative all-rounder
- Excellent customer service
- Calm and professional under pressure
- Patient and empathetic
- Upbeat and positive personality
- Quick learner
- Microsoft Office Suite proficiency
- Aged Care, Hotel and Hospital Management Systems knowledge
voluntary community services
- Centre Volunteer at FNQ Wildlife Rescue | 2019: Coordinating volunteers and rescue mission for injured wildlife
- President and Coach of Inline Hockey Club | 1996 - 2003: Founding and managing the club, coaching seniors and juniors
- Tennis Coach | 1994 - 2004: Managing the junior section, planning and executing training sessions, tournaments and camps
references
- Jarrod Noakes | Client Service Planner | St John’s Community Care, Cairns QLD: 0456 650 702, noaksie321@hotmail.com
- Dr Kearrin Sims | Course Coordinator and Lecturer for Global Development | JCU, Cairns QLD: 07 4232 1694, kearrin.sims@jcu.edu.au
- Nicky Swan | CEO| Mossman Botanic Garden, Mossman QLD: 0400 414 755, ceo@mossmanbotanicgarden.com.au
Timeline
Senior Client Service Planner
St John's Community Care Ltd
06.2022 - Current
Front Desk Officer
Rydges Esplanade Resort
09.2017 - 05.2022
Assistant to the Business Owner
Lulubelle's Clothing
09.2016 - 08.2017
Front Desk Officer
Getaway on Grafton
04.2014 - 08.2016
Front Desk Officer
Wilpena Pound Resort
11.2012 - 11.2013
Tour Guide
Park Trek Walking Tours
01.2009 - 01.2012
Patient Administration Officer
Epworth Hospital
01.2008 - 01.2012
Certificate III in Individual Support - Community Health Services
Strategix Training Group Pty Ltd
Masters of Global Development - Social Sciences
James Cook University
Diploma of Operations Management in Ecotourism -
William Angliss Institute of TAFE
Master of Arts - Business Administration And Management
University of Zurich
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