Markus Svensson
Griffin,QLD
Summary
A dynamic leader with a proven track record in customer complaint management and team leadership at IKEA North Lakes, and the Council of Gävle, Sweden. Provided enhanced customer satisfaction through effective problem resolution, and fostered positive team dynamics. Expertise in technical troubleshooting and organizational skills has significantly improved operational efficiency and risk management protocols. Aiming to leverage these strengths to drive continued enhancements in customer experience and team performance.
Overview
18
18
years of professional experience
Work History
Customer Service Team Leader
IKEA North Lakes
North Lakes, QLD
09.2018 - Current
- Guided coworkers in enhancing overall customer experience.
- Engaged with management and teams to design effective customer support frameworks.
- Resolved conflicts using empathetic and clear communication techniques.
- Assessed and measured benefits derived from diverse initiatives.
- Coordinated with various departments to enhance customer service.
- Collaborated with team members to meet objectives.
- Energized colleagues to improve overall customer satisfaction.
- Fostered positive and productive team dynamics.
- Counted and balanced registers.
Crisis and Safety Manager/City Attorney
The Council of Gävle, Sweden
, Sweden
04.2013 - 03.2018
- Coordinated communication and claim resolutions between the council and insurer.
- Engaged with diverse teams to support the creation of effective policies and protocols.
- Enhanced the council's risk awareness through comprehensive training sessions.
- Oversaw execution and deployment of updated information regulations within the council.
- Partnered with council departments to advise on risk and safety protocols.
- Received recognition as a leading candidate for 'Manager of the Year' by the Council in 2017.
- Led teams of risk management and operational personnel in the development of hazard analyses and risk assessments.
- Analyzed data to identify trends in injuries, illnesses or accidents.
- Investigated accidents to identify causes and prevent future incidences.
City Attorney
The Council of Gävle, Sweden
, Sweden
04.2007 - 03.2018
- Provided comprehensive legal representation in all council-related court cases.
- Guide employees and residents of the council in legal matters by organizing courses.
- Developed and maintained relationships to promote awareness through training programs.
- Offered legal expertise to a governing body with 7500 members.
- Analyzed complex legal documents related to transactions conducted by the city government.
- Assisted with litigation involving the city, including attending court proceedings and preparing pleadings.
- Conducted in-depth research to write effective proposals, agreements, and contracts.
Education
Master of Law -
Uppsala University
Sweden01.2005
Future leaders of Sweden -
PwC
Stockholm, Sweden01.2010
Certified Manager -
Roda education
Stockholm, Sweden01.2013
Military service -
Group leader
Solleteå, Sweden01.1996
Skills
- Customer Complaint Management
- Report Development
- Retail Operations Support
- Sales Experience
- Technical Troubleshooting Expertise
- Data management
- Exceptional Customer Support
- Team management
- Constructive Feedback Delivery
- Organizational Skills
Other Accomplishments
- Member of Mensa- Sweden
- Head of public relations Mensa Sweden 2012
- Swedish Classic Race 1999
Languages
- English
- Swedish
References
- Darren Reynolds, Former manager, 0479 077 512, darren.reynolds@invocare.com.au
- Soyoung Park, Current Manager, 0413 913 706, soyoung.welborn@gmail.com
- Paul Smith, Friend, 0437 629 945, paules@gmail.com
Timeline
Customer Service Team Leader
IKEA North Lakes
09.2018 - Current
Crisis and Safety Manager/City Attorney
The Council of Gävle, Sweden
04.2013 - 03.2018
City Attorney
The Council of Gävle, Sweden
04.2007 - 03.2018
Master of Law -
Uppsala University
Future leaders of Sweden -
PwC
Certified Manager -
Roda education
Military service -
Group leader
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