Marla Cummings
Wollongong,NSW
Summary
Dedicated and reliable administrative professional with a strong background in the travel industry and two years of experience as an HR Advisor. My career has allowed me to develop a unique combination of administrative expertise and HR knowledge, enabling me to effectively support employee relations and contribute to various HR functions and strategic initiatives. I take pride in my ability to build and maintain positive relationships with colleagues and stakeholders, fostering a collaborative and supportive work environment. I would welcome the opportunity to discuss how my skills and experience can contribute to the success of your organisation
Overview
15
15
years of professional experience
Work History
HR Advisor
PIMS Group
10.2022 - 02.2025
- Managed the end-to-end recruitment process, including sourcing candidates, conducting interviews, and preparing job offers for a range of positions within the organization.
- Supported new employee onboarding by coordinating all necessary documentation, site inductions, and training schedules to ensure a smooth transition into their roles.
- Assisted in coordinating the annual Women in Mining (WIMNET) event, including venue booking, sourcing industry leaders as speakers, and managing attendee registrations, ensuring seamless execution and high participant satisfaction.
- Facilitated the mobilisation process for new hires, ensuring compliance with all pre-employment requirements such as medicals, safety inductions, and necessary certifications
- Ensured compliance with company policies and legal requirements during the recruitment, onboarding, and mobilisation processes.
- Provided guidance and support to managers and new employees throughout the onboarding process, ensuring all administrative tasks were completed in a timely manner.
- Assisted in the development and implementation of HR procedures to improve efficiency and ensure compliance with industry regulations
- Collaborated with department managers to assess workforce needs, creating strategic plans for staffing adjustments as necessary.
Project Administrator
PIMS Group
10.2021 - 12.2022
- Provided administrative support to PIMS management team and acted as the primary liaison between clients, contractors.
- Proficient in multitasking across multiple stakeholders, ensuring timely and effective communication.
- Data entry, records management, maintaining employee records, site documentation and compliance data
- Prepared and submitted reports, project updates, and status documents to clients, stakeholders, and senior management
- Ensured employee compliance with required training and medical certifications to maintain site access, including booking training courses and medical appointments (e.g., coal board medicals)
- Assisted the payroll team by collating employee timesheets, processing hours worked, and managing leave requests to ensure timely and accurate payroll processing.
Medical Administrative Assistant ( Casual)
Ochre Medical Centre
07.2018 - 10.2021
- Managed daily front office operations, including answering phones, scheduling appointments, maintaining medical records, processing patients, and overseeing bookkeeping tasks.
- Ensured accurate and timely billing for patients, consistently meeting deadlines and minimizing billing errors.
- Operated health-related computer software (Best Practice), as well as office equipment such as fax machines, scanners, and filing systems.
- Prepared various reports, invoices, financial statements, case histories, and medical records with attention to detail and confidentiality.
- Assisted the practice manager and the team in successfully meeting practice accreditation
- Maintained office supplies, upheld a professional office appearance, and implemented quality assurance practices in compliance with policies and procedures.
- Regularly updated and ensured the confidentiality of patient records, adhering to all relevant privacy regulations.
Senior Travel Consultant
Travel Emporium by Fairflights
01.2010 - 03.2020
- Delivered exceptional customer service across various channels, including face-to-face, email, and phone, while cultivating a loyal customer base and generating repeat business through positive word-of-mouth referrals.
- Developed detailed client proposals and documentation, ensuring accuracy and attention to client requirements.
- Coordinated corporate and leisure travel, tailoring plans to clients' specific needs and preferences.
- Fostered and maintained long-term relationships with clients, suppliers, and hoteliers to enhance business partnerships.
- Represented Travel Emporium at luxury travel events (e.g., ILTM, Luxperience), networking with industry leaders, building relationships, and negotiating contracts with luxury hotels.
- Worked towards achieving KPIs and weekly sales targets, consistently meeting deadlines and budget requirements.
- Conducted offsite client meetings, fostering strong client relationships and ensuring satisfaction with travel plans.
- Managed financial transactions, including cash handling, processing credit card payments, and overseeing supplier invoices and accounts.
- Adhered to company policies and procedures, ensuring compliance in all aspects of service and operations.
- Provided office coordination, administrative, and accounting support to ensure smooth daily operations.
Education
Events Management Diploma
TAFE NSW
Wollongong, NSW11-2010
Business Admin. Cert. III
TAFE NSW
Shellharbour12-2007
High School Certificate
Lake Illawarra High School
Lake Illawarra, NSW11-2005
Skills
- Proficiency in managing multiple priorities
- Exceptional customer service
- Strong interpersonal skills for building and maintaining relationships
- Effective at prioritizing and meeting deadlines
- Scheduling and planning
- Experience in employee relations, recruitment, onboarding, and training
- Achieving results under pressure
- Proficient in Microsoft Word, PowerPoint, Excel, and other MS Office applications
- Payroll administration
- Detail-oriented
Timeline
HR Advisor
PIMS Group
10.2022 - 02.2025
Project Administrator
PIMS Group
10.2021 - 12.2022
Medical Administrative Assistant ( Casual)
Ochre Medical Centre
07.2018 - 10.2021
Senior Travel Consultant
Travel Emporium by Fairflights
01.2010 - 03.2020
Events Management Diploma
TAFE NSW
Business Admin. Cert. III
TAFE NSW
High School Certificate
Lake Illawarra High School
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