Marlee Evans
Burnie,TAS
Summary
Positive, upbeat professional brings several years of client-facing experience in fast-paced settings. Highly adaptable to addressing diverse client needs. Proven history of building trust with clients to promote satisfaction, resolve concerns, and maintain long-term positive outcomes.
Overview
14
14
years of professional experience
Work History
Youth Support Worker
Glenhaven
, TAS
03.2025 - Current
- Supported youth in daily activities and personal development plans.
- Collaborated with families to address individual needs and concerns.
- Documented progress and incidents in case management software.
- Assisted in crisis intervention strategies to ensure safety and well-being.
- Coordinated recreational activities to enhance engagement and enjoyment.
- Built trusting relationships with youth to foster a supportive environment.
Disability Support Worker
Leap OT
, TAS
02.2021 - 03.2025
- Supported individuals with disabilities in daily living activities.
- Assisted clients in developing personal care skills and routines.
- Facilitated social interactions and community engagement for clients.
- Collaborated with healthcare professionals to implement care plans.
- Ensured a safe environment by maintaining cleanliness and organization.
- Administered medication according to doctor's orders and monitored side effects.
- Maintained records of services provided, client progress, and goals achieved.
Customer Service Supervisor
Coles Supermarket
Ulverstone, TAS
03.2012 - 02.2021
- Supervised daily customer service operations to ensure quality support.
- Trained and mentored staff on customer service best practices.
- Resolved complex customer inquiries and escalated issues efficiently.
- Coordinated schedules and assignments for customer service team members.
- Implemented process improvements to enhance service delivery efficiency.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Answered phone calls and responded to questions and concerns.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Greeted clients and provided excellent customer service.
Skills
- Team collaboration
- Creativity
- Adaptability
- Communication
- Problem solving
- Attention to detail
- Active listening
- Relationship building
- Conflict resolution
Timeline
Youth Support Worker
Glenhaven
03.2025 - Current
Disability Support Worker
Leap OT
02.2021 - 03.2025
Customer Service Supervisor
Coles Supermarket
03.2012 - 02.2021
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