MARLEE LATIMER BOND
broulee
Summary
To gain employment within the customer service/retail industry. I have fantastic customer service and communication skills, very comfortable approaching customers to assist wherever possible. I am able to self-manage my work load and work independently or within a team.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Online Personal Shopper
Coles Batemans Bay
01.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Participated in team meetings and staff training sessions.
Receptionist
Aussie Embroidery and Workwear
09.2022 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Professional Cleaner
TJ Cleaning
06.2022 - 09.2022
- Managed cleaning schedules to prioritize tasks and meet client deadlines.
- Arranged supplies and equipment to minimize downtime during cleaning sessions.
- Reported any hazards or maintenance issues to management for prompt resolution.
- Collaborated with team members to complete larger cleaning projects on time.
- Followed safety guidelines while handling cleaning chemicals to prevent accidents.
- Performed thorough cleaning of residential and commercial spaces by dusting, vacuuming, and mopping floors.
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Achieved streak-free window cleanings throughout various residential homes and commercial spaces utilizing professional tools and techniques.
- Contributed to team efficiency by training new hires on company policies, procedures, and best practices in cleaning services.
- Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
Service Manager
Woolworths
10.2016 - 06.2022
- Rolls included service team supervisor, opening and closing procedures of the store, produce team member, cash office handling
- Achieved positive customer experiences with proactive communication and follow-up.
- Trained and guided team members for improved overall performance and morale.
- Identified root causes of recurring problems for long-term solutions and improvements.
- Optimized resource allocation for enhanced service delivery and reduced wait times.
- Enhanced customer loyalty by developing personalized service strategies based on feedback.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored service staff performance and provided feedback for improvement.
Food Service Worker
Moruya French Hot Bread
02.2015 - 10.2016
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Education
Completion Of Year 12 -
Moruya High School
Moruya, NSWSkills
- Customer service
- Fast learner
- Cash handling and eftpos
- Reliable flexible and hard working
- Trustworthy
- Retail sales experience
- Team supervisor experience
- Friendly and approachable
Timeline
Online Personal Shopper
Coles Batemans Bay
01.2023 - Current
Receptionist
Aussie Embroidery and Workwear
09.2022 - 01.2023
Professional Cleaner
TJ Cleaning
06.2022 - 09.2022
Service Manager
Woolworths
10.2016 - 06.2022
Food Service Worker
Moruya French Hot Bread
02.2015 - 10.2016
Completion Of Year 12 -
Moruya High School
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