MARLEIGH SALTER
Summary
A mum of three seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
MERCHANDISER
SALESLINK
12.2023 - Current
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
MERCHANDISER
LYNCH GROUP
08.2020 - 12.2023
- Stocked shelves and displayed new or transferred flowers and potted plants to a standard set out by managers and stores
- Maintained product rotation by checking expiry dates or damage
- Cleaned display cases and shelves
- Maintained good relationships with countless store managers, produce managers and staff at both Coles and Woolworths stores covering majority of the Gold Coast
- Worked to a set roster and completing stores in a timely manner to a high standard
- Implemented store layout changes, including the addition of new fixtures
- Created effective visual merchandising strategies to increase customer engagement and maximize sales
- Managed inventory levels and stock replenishment to ensure sufficient supply of merchandise
- Took inventory of merchandise to identify items needing reordering or replenishment
- Examined and inspected stock items for wear and defects, reported any damage to supervisors.
CUSTOMER SERVICE OFFICER
SERCO AUSTRALIA
01.2018 - 12.2018
- Demonstrated ability to work independently as well as collaboratively with other team members
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Provided excellent customer service by responding to inquiries in a timely and efficient manner
- Maintained a high level of professionalism when dealing with difficult customers
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
- Performed data entry duties accurately and efficiently using computer systems
- As this job was for the tax office, I had to quickly learn the procedures and protocols which included not handing out information unless asked for and proving who someone was before handing out said information
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Addressed customers courteously using suitable methods and problem-solving skills
- Maintained high standards of customer service during high-volume, fast-paced operations.
CUSTOMER SERVICE CASHIER
MCDONALDS
03.2014 - 11.2017
- Processed cash, and credit cards for customer purchases
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors
- Developed and maintained a positive working relationship with customers
- Followed all safety protocols while handling money
- Followed food safety protocols while bagging and making customers food and drinks
- Worked alongside a team to efficiently and quickly get customers meals to them
- Constantly meeting high expectations in regards to serving times, customer service, wait times and hot fresh food.
CUSTOMER SERVICE CASHIER
KMART
03.2011 - 08.2014
- Processed cash, check, and credit cards for customer purchases
- Maintained high standards of customer service during high-volume, fast-paced operations
- Performed store opening and closing duties as required
- Built positive relationships with customers by providing friendly and helpful service
- Delivered customer service by greeting customers and answering any store inquiries
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors
- Processed payments, returns, and exchanges
- Demonstrated excellent customer service skills while processing payments, helping customers find items and answering questions.
Education
GRADUATE CERTIFICATE IN SAFE COMMUNITIES (CHILD PROTECTION) -
CHARLES DARWIN UNIVERSITY
12.2022
BACHELOR OF ARTS (B.A.) IN CRIMINAL JUSTICE -
FEDERATION UNIVERSITY
Ballarat, Victoria08.2018
Skills
- Reliable and punctual
- Friendly and outgoing
- Active listener
- Self-awareness
- Confidentiality adherence
- Disability Awareness
Certification
Current Open Drivers License
References
Julie Walsh, Lynch Group, Former Area Manager, 0466117488
Timeline
MERCHANDISER
SALESLINK
12.2023 - Current
MERCHANDISER
LYNCH GROUP
08.2020 - 12.2023
CUSTOMER SERVICE OFFICER
SERCO AUSTRALIA
01.2018 - 12.2018
CUSTOMER SERVICE CASHIER
MCDONALDS
03.2014 - 11.2017
CUSTOMER SERVICE CASHIER
KMART
03.2011 - 08.2014
GRADUATE CERTIFICATE IN SAFE COMMUNITIES (CHILD PROTECTION) -
CHARLES DARWIN UNIVERSITY
BACHELOR OF ARTS (B.A.) IN CRIMINAL JUSTICE -
FEDERATION UNIVERSITY
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