Marlena Brecht
Gladstone Central,QLD
Summary
Dedicated professional with a strong background in hospitality, having excelled at The Gladstone Hotel. Proven expertise in housekeeping and customer service, ensuring high cleanliness standards and guest satisfaction. Skilled in effective teamwork and health compliance, consistently enhancing operational efficiency and fostering positive guest experiences.
Overview
10
10
years of professional experience
Work History
Housekeeper
The Gladstone Hotel
Gladstone Central, QLD
03.2024 - Current
- Maintained cleanliness and organization of guest rooms to ensure guest satisfaction.
- Utilized cleaning equipment and supplies efficiently for optimal results.
- Assisted in laundry operations, ensuring timely turnover of linens and towels.
- Collaborated with team members to uphold hotel cleanliness standards.
- Reported maintenance issues promptly to support operational efficiency.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
Cashier/food Service
Fifis Kebabs
Gladstone, QLD
10.2021 - 03.2024
- Processed customer transactions accurately using point-of-sale systems.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Trained new cashiers on operational procedures and company policies.
- Collaborated with kitchen staff to streamline order processing and minimize wait times.
- Monitored inventory levels, assisting in stock replenishment as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Personal Care Assistant
Prestige Home Support
Melbourne, VIC
04.2016 - 02.2020
- Assisted clients with daily living activities to enhance quality of life.
- Developed personalized care plans in collaboration with healthcare professionals.
- Monitored client health conditions, reporting changes to medical staff promptly.
- Trained and mentored new caregivers on best practices and company policies.
- Implemented safety protocols to ensure a secure environment for clients.
- Fostered strong relationships with clients, promoting emotional well-being and trust.
- Coordinated transportation for clients to medical appointments and social events.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Education
Certificate 111 in Individual Support
Caretraining Institute
Dandenong, VIC03.2016
Skills
Teamwork
Housekeeping
Customer service
Bathroom cleaning
Health and safety compliance
Cleaning techniques
Hospitality background
Customer service-focused
Timeline
Housekeeper
The Gladstone Hotel
03.2024 - Current
Cashier/food Service
Fifis Kebabs
10.2021 - 03.2024
Personal Care Assistant
Prestige Home Support
04.2016 - 02.2020
Certificate 111 in Individual Support
Caretraining Institute