Marlena Mangano
Banksia Grove,WA
Summary
Licensed Real Estate Agent holding a Certificate IV in Real Estate Practice, with over 1.5 years’ experience as a Sales Associate and 1 year as an Executive Assistant. Dedicated and highly organised, with proven experience managing the full sales process from first enquiry to settlement - while consistently delivering exceptional client service. Known for strong attention to detail, time management, and communication skills. Eager to build a long-term career and make a meaningful impact in a professional, fast-paced environment.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Sales Associate | Leading WA Real Estate Team
Professionals TWT (REIWA Grand Master Salesperson & Top Assisted Salesperson 2025)
Perth, Australia
07.2024 - Current
- Assisted the lead agent across all stages of the sales process, ensuring smooth and efficient transaction execution from initial contact through closing.
- Drafted and processed sales contracts (O&A), liaised with settlement agents, brokers and inspectors, and monitored key deadlines including finance, building inspections and settlement milestones.
- Coordinated and attended final inspections, ensuring the property met contractual conditions and supporting buyers with any last-minute queries or requirements.
- Conducted prospecting through cold calling, email outreach, letter box drops and database follow-ups to generate appraisal and listing opportunities.
- Managed home opens: greeting buyers, collecting details, answering property questions and completing all follow-up communications.
Executive Assistant
Real Estate Professionals TWT
Perth, Australia
08.2023 - 07.2024
- Managed high priority and confidential information.
- Prioritized tasks, keeping diligent track of project timelines and deadlines.
- Remind managers of important deadlines and engagements.
- Answer calls and emails from clients.
- Managed calendar for executives, coordinating appointments and meetings effectively.
- Liaised with vendors to negotiate services and maintain positive relationships.
Team Member
Vitolous
Munich, Germany
01.2022 - 12.2022
- Preforming swab tests to determine covid-19 in patients.
- Labelling, organizing and documenting information for patients.
- Ensuring strict hygiene procedures are followed and health and safety regulations are always adhered to.
Kitchen/Events Team Member
Sodexo
Pannawonica, WA
02.2021 - 11.2021
- Worked on a 2:2 roster, completing consistent 12-hour shifts in a fast-paced FIFO environment
- Delivered high-volume catering and meal service for large teams while maintaining high standards
- Managed food preparation, plating, and hygiene compliance to meet strict site requirements
- Supported smooth daily operations by assisting with kitchen setup, clean-downs, and stock rotation
- Adapted quickly to changing demands and maintained strong performance in a remote, high-pressure setting
Service Team Leader
Woolworths
Perth, Australia
10.2017 - 01.2021
- Scan goods and ensure pricing is accurate in timely manner.
- Assisted customers with product selection and inquiries.
- Maintained cleanliness and organization of service areas.
- Collaborated with team members to ensure efficient service delivery.
- Trained new staff on service protocols and best practices.
- Greeted customers and provided excellent customer service.
- Managed returns, refunds, exchanges, and other customer inquiries.
Casual Cashier
Red rooster
Perth, Australia
01.2015 - 10.2017
- Collect payments whether in cash or credit and issue receipts, refunds.
- Resolve customer complaints, guide them and provide relevant information.
- Maintained cleanliness and organization of the checkout area.
- Supported inventory management by restocking merchandise as needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Education
Matriculation Certificate - Secondary School Completion
Joseph Banks Secondary College
01.2016 - 12.2019
Music Scholarship - Clarinet
Mater Dei College
01.2014 - 01.2016
Skills
- Excellent communication skills
- Bilingual: English & German
- Professional and positive attitude
- Proficient with MS Office, Real Estate software and social media
- Able to work independently and in a team
- Highly organised with strong attention to detail
- Strong sales negotiation basics
- Calm under pressure
- Problem solving
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Multi-tasking strength
Certification
• Certificate IV in Real Estate Practice
• Certificate III Event Management
• Certificate II Hospitality
• Certificate II in Business
• Sales Registration/License
• Year 12 Graduate Certificate
• Full Drivers License
• Responsible Service of Alcohol Certificate
• Certificate III Event Management
• Certificate II Hospitality
• Certificate II in Business
• Sales Registration/License
• Year 12 Graduate Certificate
• Full Drivers License
• Responsible Service of Alcohol Certificate
Availability
Full Time Availability
References
Available upon request.
Timeline
Sales Associate | Leading WA Real Estate Team
Professionals TWT (REIWA Grand Master Salesperson & Top Assisted Salesperson 2025)
07.2024 - Current
Executive Assistant
Real Estate Professionals TWT
08.2023 - 07.2024
Team Member
Vitolous
01.2022 - 12.2022
Kitchen/Events Team Member
Sodexo
02.2021 - 11.2021
Service Team Leader
Woolworths
10.2017 - 01.2021
Matriculation Certificate - Secondary School Completion
Joseph Banks Secondary College
01.2016 - 12.2019
Casual Cashier
Red rooster
01.2015 - 10.2017
Music Scholarship - Clarinet
Mater Dei College
01.2014 - 01.2016