Marlene Ras

• Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
• Selected and sourced materials, furniture, and accessories for aesthetically pleasing spaces.
• Managed budgets and timelines effectively to deliver projects on schedule and within budget constraints.
• Collaborated with architects and contractors to ensure seamless integration of design elements.
• Developed comprehensive design concepts through sketches, renderings, and 3D models.
• Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
• Participated in furniture selection and documentation of specifications.
• Specified appropriate products and materials to meet project objectives and design scheme.
• Developed space planning concepts, color palette selections, and textile presentations.
• Coordinated installations of fixtures, furniture, artwork ensuring proper placement alignment within each space according plan specifications.
• Illustrated visual concepts during client presentations through detailed plans and sketches.
• Determined personalized needs, tastes and design preferences through thorough client consultations.
• Prepared product and layout documents implementing diverse design concepts.
• Conducted site visits and meetings with clients to gather necessary information for successful project execution.
• Balanced aesthetics with functionality by choosing appropriate materials, finishes, and furnishings that met client needs.
• Transformed outdated living spaces into modern environments that reflected current trends while adhering to clients'' preferences.
• Enhanced client satisfaction by delivering innovative and functional interior design solutions.
• Worked closely with vendors to negotiate cost-effective pricing for materials while maintaining high-quality standards.
• Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
• Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
• Presented compelling design proposals to clients, securing new projects and repeat business.
• Increased property value through strategic interior renovations tailored to market trends.
• Revitalized underperforming spaces by implementing creative interior design strategies.
• Implemented multiple high-end residential and commercial interior design projects within cost, quality and timeframe targets.
• Streamlined internal processes through the implementation of project management software tools which improved overall team efficiency.
• Curated unique color schemes and materials palettes to create visually appealing and cohesive interior environments.
• Led design team meetings to brainstorm innovative design solutions, fostering collaborative and creative work environment.
• Transformed spaces with creative and functional design concepts, enhancing aesthetic appeal and usability of interiors.
• Updated design process documentation to incorporate new tools and techniques, improving team efficiency and project outcomes.
• Optimized spatial layouts to enhance functionality and flow in commercial and residential spaces.
• Improved project efficiency, coordinating with architects and contractors to ensure timely completion of design implementations.
• Assisted in resolving unforeseen design challenges, ensuring projects stayed on track without compromising quality.
• Leveraged 3D modeling software to present realistic project visualizations, facilitating client approval and project advancement.
• Streamlined communication with clients to better understand their vision and requirements, resulting in more accurate design executions.
• Improved learning of junior designers by mentoring on best practices in interior design and client management.
• Achieved recognition in industry publications for outstanding design work, elevating firm's market position and attracting new clients.
• Conducted site visits to ensure design implementations were executed according to plan, maintaining high standards of quality.
• Negotiated with suppliers to secure high-quality materials at cost-effective prices, benefiting overall project budgets.
• Conducted in-depth research on sustainable materials to reduce environmental impact with innovative design practices.
• Boosted overall design quality by incorporating modern design trends and technologies into project plans.
• Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
• Oversaw installation of finishes, furniture and other design elements to control final product.
• Created professional presentations using [Software] to creatively communicate design intent and direction.
• Researched and stayed current on industry trends to incorporate new products into designs.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Created and maintained detailed database to develop promotional sales.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Cross-trained and backed up other customer service managers.
• Implemented and developed customer service training processes.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Increased efficiency and team productivity by promoting operational best practices.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Trained staff on operating procedures and company services.
• Investigated and resolved accounting, service and delivery concerns.
• Cross-trained and provided backup support for organizational leadership.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Trained new personnel regarding company operations, policies and services.
• Sought ways to improve processes and services provided.
• Managed timely and effective replacement of damaged or missing products.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.

• Enhanced customer satisfaction by providing personalized cruise planning and booking services.
• Helped clients navigate travel insurance, ensuring they had the appropriate coverage for their specific needs and circumstances.
• Cultivated partnerships within the travel industry network resulting in increased referral business.
• Stayed up-to-date on industry trends, enabling knowledgeable guidance for clients seeking unique cruise experiences.
• Conducted thorough research on cruise destinations and itineraries to provide accurate information and recommendations to clients.
• Organized group bookings, managing logistics and coordinating with multiple parties for seamless travel arrangements.
• Delivered exceptional customer service, addressing client concerns with empathy and understanding.
• Managed complex itinerary changes efficiently while minimizing disruption to client''s plans or budget constraints.
• Established strong relationships with clients, leading to repeat business and referrals.
• Streamlined booking processes for improved efficiency and increased sales revenue.
• Provided ongoing support throughout the entire booking process, from initial inquiry through post-trip follow-up communication.
• Implemented new tools and software programs for enhanced client communication and organization of client data.
• Worked closely with clients to plan special events aboard cruises such as weddings, anniversaries, or corporate functions.
• Exceeded personal sales targets consistently by effectively matching clients with suitable cruise options.
• Negotiated exclusive deals with suppliers, securing competitive rates and added-value amenities for clients.
• Assisted clients in resolving issues during their trip, ensuring a positive travel experience.
• Maintained detailed records of client interactions, ensuring all relevant information was easily accessible for future reference or follow-up inquiries.
• Developed comprehensive knowledge of various cruise lines'' offerings, allowing tailored recommendations based on individual preferences.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.
• Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Promoted dedicated customer service and support by promptly resolving customer complaints.
• Helped customers with passport and visa applications.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
• Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
• Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
• Created promotional materials to increase visibility and attract larger market share.
• Generated travel-related reports for clients to facilitate decision-making.
• Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
• Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
• Implemented automated office systems, optimizing client, and data communications as well as records management.
• Developed process improvements and long-term business strategies through analysis of customer feedback.
• Monitored currency exchange rates and advised customers on best time to purchase foreign currency.

Managed leasing and property management tasks, including marketing, tenant selection, rent negotiations, and maintenance coordination.

Provided comprehensive administrative support to the Principal, optimising time management and office organisation.

As the Principal's PA, I supported her and the Team in reaching their full potential.

I was in charge of their calendars, time management, schedules, and all other office administrative tasks.

• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
• Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
• Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
• Streamlined sales processes for efficiency, adopting new CRM tools and technologies.

Top Snap has been the most recognised source of marketing solutions for the real estate business in Australia and New Zealand since 2004.

As a Business Manager/Franchisee, we managed daily operations of a real estate photography franchise, overseeing financial, marketing, and scheduling activities to ensure client satisfaction and business growth.

Collaborated with the Franchisor to align business performance with company standards and optimise service delivery.

Enhanced marketing efforts for real estate properties, utilising visual storytelling to attract potential buyers.

My duties included the following:

• As a Business Manager/Franchisee, I controlled work schedules.
• Handled the marketing aspects of the company in order to maintain a continual stream of new clients.
• Weekly meetings with the Franchisor to thoroughly monitor the performance of the company operations.
• Marketing strategies.
• Dealing with customers via Phone calls, online and face to face.
• Financial responsibilities, invoicing and handle business financial documentations.
• Maintaining brand integrity.
• Knowledge of Matterport 3D virtual tours and photography
• Communicated with customers and vendors positively with particular attention to problem resolution.
• Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
• Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
• Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
• Enhanced customer satisfaction, providing personalized service solutions based on client feedback.
• Implemented customer relationship management systems to track client interactions and feedback, leading to improved service delivery.
• Fostered strong, enduring relationships with key clients to secure repeat business and referrals.
• Developed and executed marketing strategies that significantly increased brand awareness in target markets.

Professionals operated in Australia for over 40 years. I worked as a Trained Real Estate Sales Agent. When a buyer's property is for sale, I represent them as a Real Estate Selling Agent. I Facilitated property sales and rentals, conducting market research, client interviews, and property tours. I Negotiated selling conditions and drafted contracts, maintaining strong client relationships throughout the sales process.

Delivered exceptional service as a trusted representative for buyers and sellers.

My duties as a Real Estate Rental Management Agent included the following:

• Handling tenant relations and complaints.
• Insuring a property's legal compliance.
• Setting and adjusting rent prices.
• Preparing and maintaining vacant properties.
• Advertising vacancies.
• Screening and approving tenants.
• Preparing rental and lease agreements.
• Managing tenant complaints and concerns.
• Enforcing evictions.

My duties as a Real Estate Selling Agent included :

• Communicating with prospect clients.
• Valuing properties.
• Marketing and listing property.
• Show properties.
• Conducting inspections.
• Hosting open houses.
• Presenting purchase offers to sellers.
• Update property listing.

cion is a Crown Research Institute (CRI), which is a government-owned company that carries out scientific research for the benefit of New Zealand.

I worked as a recruiter and as the personal assistant to the HR Senior Manager.

My duties included the following:

• Daily administrative and PA tasks for the team and the human resources manager.
• Conducting interviews, hiring, screening, and personality tests.
• Assist new hires in understanding the intricate procedures of company policy, benefits, and compensation.
• I made arrangements for new hires to stay in temporary housing and provided them with information about local schools and other locations.
• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Answered and redirected incoming phone calls for office.
• Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
• Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
• Organized new employee orientation schedules for new hires.
• Supported HR Manager in strategic planning sessions focused on organizational development and growth.
• Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Created and completed personnel action forms for hires, terminations, title changes and terminations.
• Processed employee termination paperwork at direction of supervisory staff.
• Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
• Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
• Coordinated employee training programs to promote professional development and skill enhancement.
• Facilitated open lines of communication between management and staff, fostering a positive work environment.
• Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
• Organized company-wide events for team building purposes, boosting overall morale among employees.
• Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
• Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
• Enhanced HR data management through implementation of new HR Information System (HRIS).
• Supported payroll processing, ensuring accurate and timely salary distribution.
• Streamlined administrative tasks, such as scheduling and document management, to improve HR department efficiency.
• Facilitated diversity training programs, promoting inclusive workplace culture.
• Organized team-building events, boosting morale and fostering collaborative work environment.
• Enhanced internal communication with development of monthly newsletter, highlighting team achievements and HR updates.
• Managed confidential employee records, safeguarding personal and professional information.
• Provided HR policy guidance and interpretation to employees and management, ensuring consistent application.
• Supported development of performance management systems, aligning employee objectives with company goals.
• Maintained compliance with employment laws and regulations, conducting regular audits of HR practices.
• Conducted regular employee performance reviews to identify areas for development and support career progression.
• Conducted exit interviews, gathering insights to improve retention and employee satisfaction.
• Coordinated with external recruiters to fill vacancies efficiently, aligning talent acquisition with organizational needs.
• Improved hiring quality by developing detailed job descriptions and selection criteria.
• Addressed employee grievances, facilitating conflict resolution and maintaining positive work atmosphere.
• Responded to employee inquiries regarding benefits and other HR topics.
• Updated and maintained employee attendance records.
• Created job descriptions on boards for vacant jobs.
• Compiled employee records from individual departments to maintain central files.
• Helped employees register for benefits programs using online portals.
• Participated in recruitment and selection process for new hires.
• Scheduled and coordinated interviews between hiring managers and potential candidates.
• Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
• Set up orientations and initial training for new employees.
• Participated in job fairs to recruit new talent.
• Checked references for potential candidates.
• Aided staff with employee performance review paperwork and documentation.
• Developed and maintained HR policies and procedures.
• Assisted with creating employee handbooks and manuals.
• Conducted exit interviews with terminated employees.
• Tracked various statistics and kept detailed records to support human resources department.
• Converted employee status from temporary to permanent.
• Coordinated employee relocation processes.
• Monitored and analyzed employee satisfaction survey results.
• Studied research and trends on best practices in HR field.

I have experience working as a professional personal assistant and executive assistant, helping the senior management and regional manager realise their full potential.

I gained a great deal of experience working as an EA/PA for the Regional Manager and Senior Management. During my time there, I held positions in human resources, engineering, finance, and information technology.

I was lucky to have the opportunity to create training materials for administrative and secretarial staff and conduct in-office and on-site training.

My duties included the following:

• Reading, monitoring and responding to Managers emails and In/Out Box.
• Answering phone calls and liaising with clients.
• Preparing correspondence on Manager’s behalf.
• Delegating work in Manager’s absence.
• Diary (Time) Management.
• Planning and organising meetings.
• Organising travel and preparing complex travel itineraries for overseas travel.
• Attending meetings on my Manager’s behalf.
• Preparing documents for meetings (Agenda and previous Minutes).
• Typing of documents.
• Monthly credit card reconciliation and expense reimbursements.
• Planning and organising events.
• Drafting communications on my Managers behalf.
• Preparing presentations.
• Managing and reviewing filing and office systems.
• Prepares reports by collecting and analise information.
• Secures information by completing data base backups.
• Provides historical reference by developing and utilising filing and retrieval systems.
• Maintains office supplies inventory by checking stock to determine inventory level.
• Ensures operation of equipment by completing preventive maintenance requirements.
• Maintains professional and technical knowledge by attending educational workshops.
• Contributes to team effort by accomplishing related results as needed.