- Participating in fundraising events to support local charities, schools, or community projects
- Family Outings
- Mediation
- Scrapbooking
- Studying & Learning
- Spending time with my grandchildren
Marlene Slocom
Clyde,VIC
Summary
Centre Manager with a proven track record at Our House Early Learning, excelling in customer service and regulatory compliance. Successfully enhanced team performance and engagement, fostering a collaborative culture. Skilled in documentation and reporting and early childhood planning. I effectively resolved client concerns, ensuring high satisfaction and retention rates while maintaining operational efficiency.
Overview
13
13
years of professional experience
Work History
Centre Manager Early Childhood
Our House Early Learning
04.2016 - 09.2019
- Managed and motivated employees to be productive and engaged in work.
- Worked with external support and early intervention services such as Orange Door, Oz Child with families of family violence.
- Maintain Centres qualities and standards and policies.
- Maintain parents accounts through Qikids Computer System including ACCS, CCS and parent accounts.
- Entering Enrolments, Centre tours and Departmental Visits.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organised, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Customer services, liaising with new and existing families.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Centre Manager
Kellbourne Heights Childcare & Kindergarten Centre
09.2007 - 07.2014
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting centre objectives.
- Managed Centrelink-related administrative tasks , including Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS) claims, reporting, and reconciliations through QikKids software.
- Oversaw account management , enrolment updates, and attendance submissions to ensure compliance with government regulations and Centrelink systems.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Maintained accurate records of all transactions at the centre, ensuring transparency in financial reporting for internal stakeholders.
- Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.
Centre Manager
Dandenong Ranges Childcare Centre
09.2006 - 06.2007
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting centre objectives.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Staff rosters, updates to policies and procedures.
- Facilitated meetings with staff every month
- Managed Centrelink-related administrative tasks , including Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS) claims, reporting, and reconciliations through QikKids software.
- Working on the floor with staff as part of the centre ratios.
Education
Diploma Of Alcohol And Drugs - Mental Health
Partners In Training
Melbourne, VIC09-2025
Diploma of Community Services - Family And Community Services
Partners In Training
Melbourne, VIC07-2025
Advance Diploma in Children Services - Early Childhood Care And Education
One World For Children
Geelong, VIC06-2010
Diploma of Children's Services - Early Childhood Care And Education
Link Employment Dandenong
Dandenong, VIC02-2004
Certificate - Level 1 & Level 2 Food Safety Certificate
Food Hygiene Aust
Melbourne, VIC01-2004
Skills
- Customer service
- Relationship building
- Time management
- Decision-making
- Able to prioritise and multi task
- Strong work ethic -,diligent, reliable and
- always willing to learn
- Trustworthy,
- Documentation and reporting
- Regulatory compliance
Award through Frankston Council for Food Hygiene
As a centre manager we have to met the high standards of food safety.
This included balanced meals and high quality on each part of food and hygiene.
I was instrumental in achieving this for the centre.
Interests
Timeline
Centre Manager Early Childhood
Our House Early Learning
04.2016 - 09.2019
Centre Manager
Kellbourne Heights Childcare & Kindergarten Centre
09.2007 - 07.2014
Centre Manager
Dandenong Ranges Childcare Centre
09.2006 - 06.2007
Diploma Of Alcohol And Drugs - Mental Health
Partners In Training
Diploma of Community Services - Family And Community Services
Partners In Training
Advance Diploma in Children Services - Early Childhood Care And Education
One World For Children
Diploma of Children's Services - Early Childhood Care And Education
Link Employment Dandenong
Certificate - Level 1 & Level 2 Food Safety Certificate
Food Hygiene Aust
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