Summary
Overview
Work History
Education
Skills
Award through Frankston Council for Food Hygiene
Interests
Timeline
Generic

Marlene Slocom

Clyde,VIC

Summary

Centre Manager with a proven track record at Our House Early Learning, excelling in customer service and regulatory compliance. Successfully enhanced team performance and engagement, fostering a collaborative culture. Skilled in documentation and reporting and early childhood planning. I effectively resolved client concerns, ensuring high satisfaction and retention rates while maintaining operational efficiency.

Overview

13
13
years of professional experience

Work History

Centre Manager Early Childhood

Our House Early Learning
04.2016 - 09.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Worked with external support and early intervention services such as Orange Door, Oz Child with families of family violence.
  • Maintain Centres qualities and standards and policies.
  • Maintain parents accounts through Qikids Computer System including ACCS, CCS and parent accounts.
  • Entering Enrolments, Centre tours and Departmental Visits.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organised, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Customer services, liaising with new and existing families.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Centre Manager

Kellbourne Heights Childcare & Kindergarten Centre
09.2007 - 07.2014
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting centre objectives.
  • Managed Centrelink-related administrative tasks , including Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS) claims, reporting, and reconciliations through QikKids software.
  • Oversaw account management , enrolment updates, and attendance submissions to ensure compliance with government regulations and Centrelink systems.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
  • Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
  • Maintained accurate records of all transactions at the centre, ensuring transparency in financial reporting for internal stakeholders.
  • Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.

Centre Manager

Dandenong Ranges Childcare Centre
09.2006 - 06.2007
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting centre objectives.
  • Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
  • Staff rosters, updates to policies and procedures.
  • Facilitated meetings with staff every month
  • Managed Centrelink-related administrative tasks , including Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS) claims, reporting, and reconciliations through QikKids software.
  • Working on the floor with staff as part of the centre ratios.

Education

Diploma Of Alcohol And Drugs - Mental Health

Partners In Training
Melbourne, VIC
09-2025

Diploma of Community Services - Family And Community Services

Partners In Training
Melbourne, VIC
07-2025

Advance Diploma in Children Services - Early Childhood Care And Education

One World For Children
Geelong, VIC
06-2010

Diploma of Children's Services - Early Childhood Care And Education

Link Employment Dandenong
Dandenong, VIC
02-2004

Certificate - Level 1 & Level 2 Food Safety Certificate

Food Hygiene Aust
Melbourne, VIC
01-2004

Skills

  • Customer service
  • Relationship building
  • Time management
  • Decision-making
  • Able to prioritise and multi task
  • Strong work ethic -,diligent, reliable and
  • always willing to learn
  • Trustworthy,
  • Documentation and reporting
  • Regulatory compliance

Award through Frankston Council for Food Hygiene

As a centre manager we have to met the high standards of food safety.

This included balanced meals and high quality on each part of food and hygiene.

I was instrumental in achieving this for the centre.

Interests

  • Participating in fundraising events to support local charities, schools, or community projects
  • Family Outings
  • Mediation
  • Scrapbooking
  • Studying & Learning
  • Spending time with my grandchildren

Timeline

Centre Manager Early Childhood

Our House Early Learning
04.2016 - 09.2019

Centre Manager

Kellbourne Heights Childcare & Kindergarten Centre
09.2007 - 07.2014

Centre Manager

Dandenong Ranges Childcare Centre
09.2006 - 06.2007

Diploma Of Alcohol And Drugs - Mental Health

Partners In Training

Diploma of Community Services - Family And Community Services

Partners In Training

Advance Diploma in Children Services - Early Childhood Care And Education

One World For Children

Diploma of Children's Services - Early Childhood Care And Education

Link Employment Dandenong

Certificate - Level 1 & Level 2 Food Safety Certificate

Food Hygiene Aust
Marlene Slocom