Marley Brown
Melbourne,VIC
Summary
Dedicated and results-driven Team Leader known for high productivity and efficient task completion. Skilled in strategic planning, conflict resolution, and performance optimisation. Excels in leadership, communication, and problem-solving to achieve team goals. Ready to leverage abilities within the organisation to drive success in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader
Target Australia
Melbourne, Chadstone, VIC
10.2021 - Current
- Collaborated across departments to align team goals and objectives.
- Resolved customer complaints effectively while ensuring high customer service standards.
- Maintained a positive work environment that encouraged teamwork and collaboration.
- Organized, stocked, and rotated products on shelves to ensure optimal freshness.
- Transported packages to customers' vehicles to enhance service efficiency.
- Trained new staff members on operational procedures and company policies.
- Managed daily activities of loading dock staff to optimize workflow.
- Answered customer inquiries regarding product features, pricing, and availability.
Crew Member
McDonalds
Melbourne, Springvale, VIC
03.2021 - 10.2021
- Maintained cleanliness of dining area tables before and after customer seating.
- Managed cash register operations with accuracy and efficiency.
- Conducted periodic inventories of products stored in cafe's pantry.
- Adhered to health department regulations for safe food handling practices.
- Prepared food items according to established recipes and standards.
- Upheld high standards of customer service during fast-paced, high-volume shifts.
- Operated equipment and machinery following strict safety guidelines.
Front of House Employee
Fat Jaks
Melbourne, Clayton, VIC
11.2020 - 03.2021
- Coordinated with back-of-house staff to ensure timely order preparation and delivery.
- Handled customer queries and complaints, achieving satisfactory resolutions.
- Proactively maintained cleanliness and organization in front area during peak times.
- Monitored dining area for optimal guest satisfaction, addressing needs or concerns promptly.
- Answered phone calls, managed reservations, and responded to inquiries efficiently.
- Processed payments accurately on cash register and provided correct change to patrons.
- Conducted menu presentations and recommended items based on guest preferences.
- Trained new front-of-house staff on policies, procedures, and service standards.
Education
High School Diploma -
Wellington Secondary College
Melbourne, Mulgrave03-2024
Skills
- Team management and employee training
- Customer service excellence
- Inventory control
- Product merchandising strategies
- Conflict resolution techniques
- Time management
- Safety processes and procedures
- Team motivation
- Task delegation
Certification
- First Aid Certificate 2025 April - 2028 April
References
References available upon request.
Timeline
Team Leader
Target Australia
10.2021 - Current
Crew Member
McDonalds
03.2021 - 10.2021
Front of House Employee
Fat Jaks
11.2020 - 03.2021
High School Diploma -
Wellington Secondary College