Marley Colnan
Battery Hill,Australia
Summary
I'm a sociable person and enjoy meeting new people. When providing customer service, I aim to become familiar with customers needs and enjoy communicating and building rapport by being polite, optimistic and respectful. I'm a fast learner and have good organizational skills. I am punctual and reliable. I work well with others and on my own and follow directions given to me. I am also very confident in my ability to perform tasks efficiently. In recent school years I have received academic awards in Math's and Science. My efforts with helping my peers and being continually respectful to my teachers, has also been acknowledged.
Overview
2
2
years of professional experience
Work History
Shop Assistant
Ocean Fresh Currimundi
Currimundi, QLD
08.2023 - Current
- Customer service
- Greeted customers and provided assistance with product selection.
- Processed online orders accurately and timely for delivery or pickup in-store.
- Answered phone inquiries regarding store hours, product availability, pricing.
- Operated the cash register to process customer purchases accurately and efficiently.
- Assisted in training new employees on standard operating procedures within the store environment.
- Collaborated with other staff members to ensure productive operations within the store.
- Performed opening and closing procedures for the store
- Ensured compliance with safety regulations when handling hazardous materials or equipment.
- Maintained ideal stock levels of work supplies for shop needs.
- Brought customer issues to immediate attention of supervisor to achieve quick resolutions.
- Followed all safety and security procedures to minimize risks.
- Conducted daily cleaning and maintenance tasks to ensure a tidy store environment.
Shop Assistant
Foodworks
Currimundi, QLD
04.2022 - 10.2022
- Customer Service
- Resolved customer complaints in a professional manner
- Greeted customers and provided assistance with product selection.
- Answered phone inquiries regarding store hours, product availability, pricing.
- Maintained up-to-date knowledge of current sales promotions and advertisements.
- Operated the cash register to process customer purchases accurately and efficiently.
- Handled incoming shipments and ensured that all items were properly tagged and priced before placing them on shelves or counters for sale.
- Developed strong relationships with vendors to ensure timely delivery of goods.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Assisted customers with loading their purchases into their vehicles when necessary.
- Monitored stock levels and alerted management when supplies are running low or need replenishing.
- Completed daily checklists for smooth shop operations.
- Monitored security cameras for suspicious activity within the store premises.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Geneal cleaning duties - cleaned shelves, counters and tables to maintain organized store.
Education
Certificate II in Health Support Services
Kawana Waters State College
Kawana WatersSkills
Good communication skills
Team player
Excellent problem solving skills
Building rapport with customers
Knowledge around safe food handling
Interpersonal skills
Quick learner
Works well in a fast-paced environment
Strong work ethic
References
VICKY HUANG, FoodWorks, 0420 371 505
Timeline
Shop Assistant
Ocean Fresh Currimundi
08.2023 - Current
Shop Assistant
Foodworks
04.2022 - 10.2022
Certificate II in Health Support Services
Kawana Waters State College
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