Marley-Paige Willis
Narellan,NSW
Summary
Motivated, Skilled and Charismatic customer service assistant, committed to upholding the highest level of professionalism throughout all aspects of the workplace. Positive and Inspiring personality with excellent Leadership and Teamwork Skills, driven to create a infectious positive attitude among others.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Administrator
Eat Shop Love
Smeaton Grange, NSW
11.2021 - 01.2022
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Delivered clerical support by handling range of routine and special requirements.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Interacted with customers by phone, email or in-person to provide information.
- Assisted with coordination and hosting of company events.
- Obtained persuasive written and oral skills.
- Obtained technology and sharp communication skills.
- Obtained and upheld analytic and critical thinking within the work place.
Barista, Customer Service Assistant
Busy Bean
Oran Park , NSW
10.2018 - 12.2021
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Barista, Customer Service Assistant
McDonald's
Spring Farm, NSW
10.2018 - 11.2021
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Was a valued member of the stat team and placed 2nd in the stat competition to improve loss of food and wastage.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Obtained communication, customer service, sale and time management skills within the workplace.
- Obtained teamwork skills and a healthy driven work ethic.
- Offered a management role.
- Obtained a Certificate 3 in Retail.
Education
Music
Campbelltown Performing Arts High School
Campbelltown, NSWAmbarvale High School
AmbarvaleHigh School Diploma -
Elizabeth Macarthur High School
Narellan, NSW11.2021
Skills
- Excellent Verbal and Written Communication skills
- Customer Service and Customer Complaint resolution skills
- Methodical Multitasking
- Technology Skills
- Project Management
- Time management
Certification
- Certificate 3 in Retail.
- Certificate 2 in Hospitality Food and Beverages.
Timeline
Business Administrator
Eat Shop Love
11.2021 - 01.2022
Barista, Customer Service Assistant
Busy Bean
10.2018 - 12.2021
Barista, Customer Service Assistant
McDonald's
10.2018 - 11.2021
Music
Campbelltown Performing Arts High School
Ambarvale High School
High School Diploma -
Elizabeth Macarthur High School