Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marley-Paige Willis

Narellan,NSW

Summary

Motivated, Skilled and Charismatic customer service assistant, committed to upholding the highest level of professionalism throughout all aspects of the workplace. Positive and Inspiring personality with excellent Leadership and Teamwork Skills, driven to create a infectious positive attitude among others.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Business Administrator

Eat Shop Love
Smeaton Grange, NSW
11.2021 - 01.2022
  • Supported office manager with proactive correspondence management, document coordination and customer relations.
  • Delivered clerical support by handling range of routine and special requirements.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Interacted with customers by phone, email or in-person to provide information.
  • Assisted with coordination and hosting of company events.
  • Obtained persuasive written and oral skills.
  • Obtained technology and sharp communication skills.
  • Obtained and upheld analytic and critical thinking within the work place.

Barista, Customer Service Assistant

Busy Bean
Oran Park , NSW
10.2018 - 12.2021
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Barista, Customer Service Assistant

McDonald's
Spring Farm, NSW
10.2018 - 11.2021
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Was a valued member of the stat team and placed 2nd in the stat competition to improve loss of food and wastage.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Obtained communication, customer service, sale and time management skills within the workplace.
  • Obtained teamwork skills and a healthy driven work ethic.
  • Offered a management role.
  • Obtained a Certificate 3 in Retail.

Education

Music

Campbelltown Performing Arts High School
Campbelltown, NSW

Ambarvale High School
Ambarvale

High School Diploma -

Elizabeth Macarthur High School
Narellan, NSW
11.2021

Skills

  • Excellent Verbal and Written Communication skills
  • Customer Service and Customer Complaint resolution skills
  • Methodical Multitasking
  • Technology Skills
  • Project Management
  • Time management

Certification

  • Certificate 3 in Retail.
  • Certificate 2 in Hospitality Food and Beverages.

Timeline

Business Administrator

Eat Shop Love
11.2021 - 01.2022

Barista, Customer Service Assistant

Busy Bean
10.2018 - 12.2021

Barista, Customer Service Assistant

McDonald's
10.2018 - 11.2021

Music

Campbelltown Performing Arts High School

Ambarvale High School

High School Diploma -

Elizabeth Macarthur High School
Marley-Paige Willis