Marli Volonakis

As a receptionist and customer service assistant at Pymble Ladies College, I have provided exceptional customer service by addressing inquiries and resolving issues in a timely manner and by obtaining efficient and professional front desk services.

the skills I have developed include:

• Managing high-volume phone calls, emails and face to face communication
• Handling sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Administrative tasks such as filing, data entry, document preparation and scheduled appointments accurately using reservation software, reducing conflicts or double-bookings.
• Making bookings for customers, dealing with money/payments both over the phone and in person

Working as a Customer Service Assistant at Target assisted in developing my customer interaction and retail skills, these include:

• Assisting customers with product selection, providing detailed information on features and benefits.
• Collaborating with team members to improve overall customer experience and boost company reputation.
• Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
• Managing customer complaints effectively.
• Training new employees on company procedures, products, and best practices in customer service.
• Contributed to sales growth by up-selling additional products or services when appropriate.
• Providing exceptional support during peak hours as well as holidays and special events.
• Developing strong relationships with customers, establishing trust and loyalty through attentive service.

At Mick Woods Building, I worked as an administrator to gain some insight and knowledge on the building industry.

The skills that developed in this position are:

• Knowledge on the requirements for building a property and renovating a space, including costs, legislations, proportion/measurements and customer relationships.
• office operations by implementing efficient administrative systems and procedures.
• Managed paperwork and emails efficiently.

Working with children has assisted in the progression of my organisational skills, the ability to deal with multiple tasks at a time and in my ability to resolve conflict/unexpected circumstances.

the skills I have developed while being a nanny include:

• Strong communication with parents to provide updates on children''s progress, needs, and achievements.
• Managing children's schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
• Coordinating transportation arrangements for school pick-ups/drop-offs or appointments.
• Handling challenging behavioural issues using appropriate strategies and proactive communication.