Marlie Carven
Kalinga,Australia
Summary
Adept at fostering stakeholder relationships and enhancing service delivery, my tenure at the Department of Youth Justice and Victim Support showcases a commitment to continuous improvement and cultural sensitivity. With a proven track record in effective communication and legal process evaluation, I excel in dynamic environments, driving initiatives that yield positive outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assessor
Department of Youth Justice and Victim Support
Brisbane , Queensland
01.2024 - Current
- Delivery of quality and responsive services to clients by applying Victim Assist resources, policies, processes, systems, and technologies.
- Demonstrate cultural capability and commitment to fostering an inclusive culture in alignment with the Human Rights Act 2019.
- Make evidence-based decisions in compliance with the Victims of Crime Assistance Act 2009.
- Management of case applications for financial assistance, ensuring accurate record-keeping and providing necessary mentoring.
- Delivery of authoritative advice to administrative officers, enabling the efficient and responsive provision of services to crime victims.
- Collaboration with team members to achieve high performance and encouraged the sharing of innovative ideas.
- Established and maintained strong relationships with stakeholders, including departmental units and non-government sectors, to facilitate the efficient delivery of Victim Assist services.
- Complete assigned tasks with diligence, seeking guidance when necessary.
- Engaged and communicated effectively with Aboriginal and Torres Strait Islander communities, demonstrating humility and cultural sensitivity.
- Implemented trauma-informed approaches when assisting First Nations people and other vulnerable clients.
- Established and maintained cooperative working relationships with co-workers and the public.
- Acquired insights and adopted new ideas to improve future practices.
- Directed initiatives with a positive outlook, navigating through challenging and uncertain circumstances.
Assistant Compliance and Trust Accounts Officer
Department of Justice and Attorney General
Brisbane , Queensland
01.2023 - 01.2024
- Actively seek to learn new procedure & policies
- Maintaining legal and professional responsibilities & seeking senior staff for advice when needed
- Dedicated and reliable team member
- Regulating and interpreting relevant legislations & policies
- Effectively communicating with consumers, third parties and key stakeholders
- Effective time management of cases
- Identifying and responding to consumer requirements in a friendly yet professional manner
- Engagement in compliance management training
- Monitoring and regulating Financial Trust Accounts
- Conducted monthly, quarterly, and annual closing activities, ensuring timely and accurate reporting.
- Organized filing system for account documents such as invoices, receipts.
- Monitored loans and accounts payable to confirm payments are current.
- Maintained accurate record keeping of all financial transactions.
- Handled queries and resolved issues related to accounts, ensuring customer satisfaction.
- Assisted with customer requests and answered questions to improve satisfaction.
Operations Support Officer
Queensland Health
03.2019 - 01.2023
- Actively seek to learn new procedure & policies
- Pro-active problem solving
- Dedicated & reliable team member
- Ability to adapt existing skills to benefit the environment
- Maintaining legal and professional responsibilities & seeking senior staff for advice when needed
- Responsive to constructive feedback
- Timely communication between all members of the team including patients & their families
- Maintain food delivery schedules in a time-restricted & demanding environment
- Planning, implementing & prioritizing responsibilities based on acuity in a timely manner
- Awareness of food allergies
- Utilising team members
Food and Beverage Attendant
Brisbane Convention and Exhibition Centre
06.2018 - 01.2022
- Time management
- Identifying and responding to customer requirements in a friendly yet professional manner
- Effective communication between customer and back of house
- Professional cash handling including eftpos
- Assisting team members to provide smooth operations
- Seeking higher duties within my role
Education
Bachelor of Justice -
Queensland University of Technology
01.2021
Diploma of Justice -
TAFE Queensland East Coast
01.2015
Grade 12 -
QCE Obtained
01.2013
Skills
- Effective Communicator
- Collaborative Team Contributor
- Dependable Time Management
- Problem-Solving Proficiency
- Dedicated to Continuous Learning
- Effective Time Management
- Driven Team Member
- Respectful & responsible
- Trustworthy Professionalism
- Flexible Mindset
- Quick Learner
- Client Support
- Cash Management
- Initiative-Driven
- Office Management Skills
- Professional Phone Communication
- Evaluate Legal Processes
- Skilled in Software Utilization
- Quick Software Learning
- Effective Multitasking
- Analytical Problem-Solving
- Problem-Solving Skills
- Ongoing Improvement Initiatives
Certification
- Dispute Resolution Management; Queensland Ombudsman, September 2023
- Sound Decision Making; Crown Law, 9 December 2024
Accomplishments
- 'Customer focus' winner - Staff Excellence Awards 2024 (Immediate Assessment Pilot - Victim Assist Team)
References
References available upon request.
Timeline
Assessor
Department of Youth Justice and Victim Support
01.2024 - Current
Assistant Compliance and Trust Accounts Officer
Department of Justice and Attorney General
01.2023 - 01.2024
Operations Support Officer
Queensland Health
03.2019 - 01.2023
Food and Beverage Attendant
Brisbane Convention and Exhibition Centre
06.2018 - 01.2022
Bachelor of Justice -
Queensland University of Technology
Diploma of Justice -
TAFE Queensland East Coast
Grade 12 -
QCE Obtained
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