Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Store Manager
Lovisa
03.2023 - 01.2024
Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assisted with hiring, training and mentoring new staff members.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Barista Shift Lead
Bunnings Warehouse
06.2013 - 04.2024
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Cleaned counters, machines, utensils and seating areas daily.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Maintained regular and consistent attendance and punctuality.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Maintained supply levels in counter and customer areas to meet typical demands.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Complied with standards for merchandising, stocking and storing product.
Completed over successful daily cash audits to correctly balance drawers at end of each shift.
Returns Cashier
Bunnings Warehouse
07.2013 - 04.2023
Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or authorized charge account.
Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Used POS system to enter orders, process payments and issue receipts.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Monitored self-checkout systems and provided assistance or intervention where required.
Online Order Management
Bunnings Warehouse
06.2013 - 04.2023
Picked and packed online orders
Organised delivery’s through multiple companies
Transferred online orders between stores
Managed stock levels
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Bussiness Owner
Shop Hazelnut
01.2017 - 01.2020
Fit garments on live models to approve fit and production.
Marked samples and finished patterns with information such as garment size, section, style, identification and sewing instructions.
Incorporated changes and corrections when making production patterns.
Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
Digitally edited photos to enhance appearance.
Used social media mining tools to discover unique content.
Wrote and posted stories to social platforms.
Managed aesthetically pleasing displays to showcase company products and increase sales.
Monitored industry trends to keep creative materials fresh and engaging.
Designed innovative creative strategies to raise brand awareness and engagement for organization.
Picked orders, scanned products and packed boxes.
Checked shipments against paperwork and signed documents.
Scheduled pickups and deliveries to maintain smooth operations.
Designed sampling displays to enhance consumer interest.
Designed seasonal styles according to upcoming trends and popular color palettes.
Worked with photographers and stylists to showcase products for optimal visibility.
Food and Beverage Attendant
Ridges Hotel
01.2024 - Current
Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
Maintained clean and organized dining areas for an enjoyable guest experience.
Assisted in menu development, resulting in increased sales and positive feedback from customers.
Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
Education
Cert 4 Design And Technology -
Open College
12.2016
Kingscliff High School
Kingscliff, NSW
12.2011
Cert 3 - Child Services
Tafe
Kingscliff, NSW
12.2010
Skills
Qualified barista
Food handling
Stock orders
General Cleaning
Customer Satisfaction
Administrative Duties
Product Restocking
Financial Transactions
Complaint Handling and Resolution
Sales Process
POS System Operations
Loss Prevention Goals Monitoring
Training Junior Team Members
Product Merchandising
Warranty Documentation
Stock Replenishment
Credits and Refunds
Picking orders
Booking deliveries
Fitting Skills
Interpreting Designer Sketches
Garment Fittings
Pattern Making
Complex Problem-Solving
Critical Thinking
Machinery Setup
Creative Design
Website Updates
Website Maintenance
Product Knowledge
Merchandising Plan Creation
In-Store Event Promotion
In-Store Event Display Management
Window Displays
Seasonal Promotions
Creating Store Processes
Driving Business Growth
Budget Leadership
Merchandising Operations
Process Improvement
Profit and Loss Analysis
Operations Oversight
Budgeting and Cost Control
Team Training
Store Growth Planning
Waste Management and Reduction
Hiring and Onboarding
Timeline
Food and Beverage Attendant
Ridges Hotel
01.2024 - Current
Store Manager
Lovisa
03.2023 - 01.2024
Bussiness Owner
Shop Hazelnut
01.2017 - 01.2020
Returns Cashier
Bunnings Warehouse
07.2013 - 04.2023
Barista Shift Lead
Bunnings Warehouse
06.2013 - 04.2024
Online Order Management
Bunnings Warehouse
06.2013 - 04.2023
Cert 4 Design And Technology -
Open College
Kingscliff High School
Cert 3 - Child Services
Tafe
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