Marlie Copeland
Coolangatta,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Store Manager
Lovisa
2023.03 - 2024.01
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Barista Shift Lead
Bunnings Warehouse
2013.06 - 2024.04
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Complied with standards for merchandising, stocking and storing product.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
Returns Cashier
Bunnings Warehouse
2013.07 - 2023.04
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or authorized charge account.
- Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Monitored self-checkout systems and provided assistance or intervention where required.
Online Order Management
Bunnings Warehouse
2013.06 - 2023.04
- Picked and packed online orders
- Organised delivery’s through multiple companies
- Transferred online orders between stores
- Managed stock levels
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Bussiness Owner
Shop Hazelnut
2017.01 - 2020.01
- Fit garments on live models to approve fit and production.
- Marked samples and finished patterns with information such as garment size, section, style, identification and sewing instructions.
- Incorporated changes and corrections when making production patterns.
- Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
- Digitally edited photos to enhance appearance.
- Used social media mining tools to discover unique content.
- Wrote and posted stories to social platforms.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Monitored industry trends to keep creative materials fresh and engaging.
- Designed innovative creative strategies to raise brand awareness and engagement for organization.
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Scheduled pickups and deliveries to maintain smooth operations.
- Designed sampling displays to enhance consumer interest.
- Designed seasonal styles according to upcoming trends and popular color palettes.
- Worked with photographers and stylists to showcase products for optimal visibility.
Food and Beverage Attendant
Ridges Hotel
2024.01 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Assisted in menu development, resulting in increased sales and positive feedback from customers.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
Education
Cert 4 Design And Technology -
Open College
12.2016
Kingscliff High School
Kingscliff, NSW12.2011
Cert 3 - Child Services
Tafe
Kingscliff, NSW12.2010
Skills
- Qualified barista
- Food handling
- Stock orders
- General Cleaning
- Customer Satisfaction
- Administrative Duties
- Product Restocking
- Financial Transactions
- Complaint Handling and Resolution
- Sales Process
- POS System Operations
- Loss Prevention Goals Monitoring
- Training Junior Team Members
- Product Merchandising
- Warranty Documentation
- Stock Replenishment
- Credits and Refunds
- Picking orders
- Booking deliveries
- Fitting Skills
- Interpreting Designer Sketches
- Garment Fittings
- Pattern Making
- Complex Problem-Solving
- Critical Thinking
- Machinery Setup
- Creative Design
- Website Updates
- Website Maintenance
- Product Knowledge
- Merchandising Plan Creation
- In-Store Event Promotion
- In-Store Event Display Management
- Window Displays
- Seasonal Promotions
- Creating Store Processes
- Driving Business Growth
- Budget Leadership
- Merchandising Operations
- Process Improvement
- Profit and Loss Analysis
- Operations Oversight
- Budgeting and Cost Control
- Team Training
- Store Growth Planning
- Waste Management and Reduction
- Hiring and Onboarding
Timeline
Food and Beverage Attendant
Ridges Hotel
2024.01 - Current
Store Manager
Lovisa
2023.03 - 2024.01
Bussiness Owner
Shop Hazelnut
2017.01 - 2020.01
Returns Cashier
Bunnings Warehouse
2013.07 - 2023.04
Barista Shift Lead
Bunnings Warehouse
2013.06 - 2024.04
Online Order Management
Bunnings Warehouse
2013.06 - 2023.04
Cert 4 Design And Technology -
Open College
Kingscliff High School
Cert 3 - Child Services
Tafe
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