Summary
Overview
Work History
Skills
Timeline
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Marlisa Morris

Busselton,WA

Summary

Sales professional with proven track record in driving revenue growth and customer satisfaction. Strong ability to collaborate with teams and adapt to changing market needs. Expertise in client relationship management, negotiation, and strategic planning. Reliable and focused on delivering impactful results.

Overview

4
4
years of professional experience

Work History

Sales Advisor

Gazman
07.2024 - Current
    • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
    • Collaborated with team members to achieve monthly sales goals and improve overall performance.
    • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
    • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
    • Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
    • Developed long-lasting client relationships by providing exceptional customer service.
    • Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
    • Responded to in-person and telephone requests for information about company offerings.
    • Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
    • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
    • Contributed to team objectives in fast-paced environment.
    • Set and achieved company defined sales goals.
    • Presented professional image consistent with company's brand values.
    • Recorded accurate and efficient records in customer database.
    • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
    • Negotiated prices, terms of sales and service agreements.
    • Stocked, tagged and displayed merchandise as required.
    • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
    • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
    • Enhanced customer service experience by efficiently processing purchases and returns.

Beauty Therapist

Busselton Skin and Body Centre
04.2023 - 10.2024
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased salon revenue by upselling additional services and retail products to clients.
  • Handled stocking and cleaning of both therapeutic workspaces and front office.
  • Educated clients on care processes and advised on further care and products.
  • Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
  • Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Provided expert makeup application services for special events such as weddings and proms, resulting in satisfied clients and repeat business.
  • Demonstrated thorough knowledge of all salon products and services.
  • Mentored junior therapists by sharing knowledge about advanced techniques, enhancing team performance as a whole.
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.

SENIOR SPA THERAPIST

Bodhi Wellness Retreat
02.2023 - 10.2023
  • Sound knowledge of beauty therapy, spa and wellness
  • Training and mentoring of new, and assisting in professional growth
  • Established effective communication channels between staff members to foster a collaborative work environment conducive to ongoing learning and development.
  • Consistently met or exceeded monthly booking targets by implementing creative upselling techniques and promoting spa services within the community.
  • Implemented stringent hygiene protocols, maintaining a safe and clean environment for clients and staff alike.
  • Enhanced client satisfaction by providing personalized spa treatments and therapies.
  • Collaborated with management to develop targeted marketing strategies, attracting high-end clients to the spa.
  • Mentored junior therapists, elevating their skills and expertise in various treatment techniques.
  • Delivered exceptional customer service, resulting in positive reviews and repeat visits from satisfied clients.
  • Conducted thorough consultations with clients to identify specific needs and recommend appropriate treatments.
  • Continuously updated knowledge of industry trends and advancements, incorporating innovative techniques into therapy offerings.
  • Efficiently resolved any client concerns or complaints, sustaining strong relationships with valued customers.

SUPPORT WORKER

NDIS
06.2021 - 06.2022
    • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
    • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
    • Established trusting relationships with clients and their families through empathetic communication and active listening.
    • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
    • Kept clients engaged in social networks and communities for personal health and growth.
    • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
    • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
    • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
    • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
    • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
    • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
    • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
    • Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
    • Enhanced clients' daily living skills by providing tailored support in activities such as cooking and budgeting.
    • Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
    • Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.

BEAUTY & COSMETICS SALES ADVISOR

Dunsborough Pharmacy
02.2021 - 12.2021
    • Enhanced customer satisfaction by providing personalized skincare consultations and product recommendations.
    • Participated in ongoing professional development opportunities to stay current with emerging trends and best practices within the cosmetology industry.
    • Successfully upsold additional products and services to clients by identifying complementary offerings that would enhance their overall beauty experience.
    • Boosted retail sales through effective product demonstrations and educating clients on proper application techniques.
    • Demonstrated expertise in colour matching techniques for foundation selection, resulting in higher client confidence in the final outcome.
    • Increased return visits from customers through follow-up calls to ensure satisfaction with purchased products or services rendered.
    • Resolved customer complaints professionally and efficiently, restoring trust between the client and the company while minimizing negative impacts on business operations.
    • Served as a brand ambassador for select cosmetic lines, effectively promoting new product releases to clients and generating excitement around the brand.
    • Provided skincare analysis for clients seeking guidance on improving their skin health, offering tailored advice based on individual concerns.
    • Delivered exceptional customer service by actively listening to client needs and finding solutions that met their unique requirements.
    • Conducted makeup applications for special events such as weddings, proms, and photo shoots, resulting in high client satisfaction rates.
    • Assisted in inventory management tasks, maintaining optimal stock levels of key products for efficient operation.

Skills

  • Enthusiastic Attitude
  • Excellent written & verbal
  • Teamwork and collaboration
  • Active listening
  • Store operations
  • Data entry
  • Problem-solving
  • Cash handling
  • Strong customer service skills
  • Upselling products
  • Product merchandising
  • Closing deals
  • Coaching and mentoring

Timeline

Sales Advisor

Gazman
07.2024 - Current

Beauty Therapist

Busselton Skin and Body Centre
04.2023 - 10.2024

SENIOR SPA THERAPIST

Bodhi Wellness Retreat
02.2023 - 10.2023

SUPPORT WORKER

NDIS
06.2021 - 06.2022

BEAUTY & COSMETICS SALES ADVISOR

Dunsborough Pharmacy
02.2021 - 12.2021

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Marlisa Morris