Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Hi, I’m
Andrea Tovar
Sydney,Australia
Summary
Overview
1
year of professional experience
Work History
Teleperformance Portugal
IT Support Specialist
12.2020 - 09.2021
Job overview
- Created help desk tickets, troubleshot and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services
Education
Arturo Tejada CanoColombia
Bachelor of Arts from Fashion Design
08.2019
University Overview
Skills
- User Experience
- Vulnerability Testing
- Backup and Recovery
- Helpdesk Call Support
- Software and Hardware Implementation
- Operating System Management
- Technical Support and Assistance
- Computer System Diagnostics Software
- Service Desk Team Management
- Hardware Evaluation
- Hardware and Software Repair
- Problem Description
- Remote Access Software
- Troubleshooting Network Issues
Languages
Spanish
Native or Bilingual
Portuguese
Full Professional
English
Full Professional
Timeline
IT Support Specialist
Teleperformance Portugal
12.2020 - 09.2021
Arturo Tejada Cano
Bachelor of Arts from Fashion Design
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