MARLON DE OCAMPO ANCHETA
Auckland CBD, NZ
Summary
Dynamic and service-oriented Restaurant Manager and Hospitality Supervisor with over 28 years of extensive industry experience, including 16 years with prestigious cruise lines such as Princess Cruises and Royal Caribbean International. Proven expertise in fostering strong leadership, mentoring staff, and consistently delivering exceptional guest experiences. Passionate about creating memorable dining experiences and committed to enhancing operational efficiency. Actively pursuing a long-term opportunity under New Zealand’s Accredited Employer Work Visa (AEWV) scheme to contribute skills and knowledge to a new team.
Overview
28
28
years of professional experience
Work History
ACTING RESTAURANT SUPERVISOR
Royal Caribbean Cruise Lines
04.2022 - 01.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Solicited customer feedback to identify and improve on areas of weakness.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Trained new servers on restaurant policies and procedures.
ASSISTANT WAITER
Royal Caribbean Cruise Lines
10.2018 - 03.2022
- Assists the Waiter in providing guests with courteous and professional service, creates a pleasant dining atmosphere, and enhances the overall dining experience by anticipating guest needs
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
ASSISTANT WAITER
Coral Ridge Country Club
11.2017 - 02.2018
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
WAITER
Princess Cruise Lines Ltd.
08.2010 - 05.2017
- Nurtures a memorable connection with every passenger by always showing genuine interest during service
- Creates a comfortable, elegant ambience by always preparing table settings and maintain Company standards
- Always delivers food and beverages as requested, in a timely manner, in the correct service order; follows up to ensure each passengers' needs have been met and suggest solutions to any issues
- Maximizes wine and beverage sales by offering relevant choices in an inviting manner
- Encourages and supports the growth, engagement and development of my Junior Waiter by providing targeted coaching & training in all aspects of the role
- Effectively coaches my Junior Waiter to always interact with passengers and crew in accordance with the cruise principles
ASSISTANT WAITER
Princess Cruises Magsaysay Maritime Corporation
02.2007 - 08.2010
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
WAITER
TGI Fridays' Glorietta
04.2006 - 10.2006
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
WAITER
Italianni's Restaurant Greenbelt
08.2005 - 03.2006
- Uses suggestive selling techniques
- Has a working knowledge of all food and beverage items offered on the menu
- Knows and uses correct serving techniques for all types of food and beverages offered on the menu
- Knows and practices principles of sanitation, personal health and cleanliness
- Practices good customer relations by having a thorough knowledge of the establishment, facilities, and personnel
- Awards Received: Most Valuable Rookie- May 2006
LIDO STEWARD
Saga Ruby Shipping Lines International Cruise
12.2004 - 06.2005
- Assist waiters in serving guests
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
SHIFT LEADER
Italianni's Restaurant
05.2002 - 07.2004
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Conducted meetings with management to discuss operational issues and develop ways to improve services.
- Awards Received:
- Most Valuable Player - February 2004
- Mr. Darling of the Guest Award – May 2004
- Mr. Salesman Award – 2002
- Mr. Balladeer Award – Dec 2003
- Award for Exemplary Performance – Oct 2003
SERVICE CREW CHIEF
Mc Donald's Company
04.1996 - 04.2002
- Trained new hire crew employees of Mc Donald's Company to maintain flexibility.
- Managed team according to company standards and compliance requirements.
- Suggested new products that helped increase restaurant's sales
- Reported any potential and encountered problems in the store
Education
Bachelor of Science - Retail Management
University of Makati, Makati City College
01.2003
High School Graduate - undefined
Makati High School
01.1999
Skills
- Team coordination
- Staff training
- Customer service
- Food safety compliance
- Task delegation
- Health and safety standards
- Conflict resolution
- Quality assurance
- Sales strategy
- Operational efficiency
- Service quality enhancements
Timeline
ACTING RESTAURANT SUPERVISOR
Royal Caribbean Cruise Lines
04.2022 - 01.2024
ASSISTANT WAITER
Royal Caribbean Cruise Lines
10.2018 - 03.2022
ASSISTANT WAITER
Coral Ridge Country Club
11.2017 - 02.2018
WAITER
Princess Cruise Lines Ltd.
08.2010 - 05.2017
ASSISTANT WAITER
Princess Cruises Magsaysay Maritime Corporation
02.2007 - 08.2010
WAITER
TGI Fridays' Glorietta
04.2006 - 10.2006
WAITER
Italianni's Restaurant Greenbelt
08.2005 - 03.2006
LIDO STEWARD
Saga Ruby Shipping Lines International Cruise
12.2004 - 06.2005
SHIFT LEADER
Italianni's Restaurant
05.2002 - 07.2004
SERVICE CREW CHIEF
Mc Donald's Company
04.1996 - 04.2002
High School Graduate - undefined
Makati High School
Bachelor of Science - Retail Management
University of Makati, Makati City College
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