Marlon Ganeshan

Flight Centre Travel Group (FCTG) is one of the top travel groups with a broad range of corporate and leisure travel sales. At flight centre my primarily worked as a Tester on hotel reservations space making overall improvements on the existing hotel products while delivering new feature to customers.

Below are a list of tasks I carried out within the hotel space as a Test Analyst.

• Conduct system, integration, regression, smoke, and functional testing.
• Executed various types of tests such as positive and negative, boundary value analysis, and exploratory.
• Identified discrepancies between expected outcomes and actual results to ensure quality standards are met.
• Collaborated with developers and other stakeholders to identify potential issues in software applications.
• Logging/managing defects in JIRA defect tracking system throughout the lifecycle of the product release cycle.
• Ensured that all new features are properly tested before releasing them into production environment.
• Improved existing Automated API tests using ReadyAPI toolsets for web services application testing.
• Analyze logs in Microsoft Azure tool to identify potential issues/errors and bugs.
• Conduct production verification tests(pvt) once a release is deployed to production.

Information System Associates (ISA) is a company which develop and maintain a Passenger Service System(PSS) that help airlines manage all passenger related operations from reservations to departure control including crew management. Additionally it include Multi-channel booking distribution(IBE/XBE/XML API/Mobile Application/GDS), Multilingual Internet Booking Engine, Ancillary services management, Complete Inventory Management, Flights schedule Management, Multiple Payment options(Agent Account/Credit Card/BSP), Role/privilege based access control, Comprehensive reporting, Pre and post flight message processing, Flight and hotel reservation packages.

The main product is a Java based software application that uses a range of technologies including Javascript, Oracle and Postgres sql as Database, GRPC protobuf, soap API/postman API applications for web services, Jenkins as CI/CD for build pipeline.

As a senior Quality Assurance Analyst at ISA my tasks included:

• Participate in project kick off meetings with software developers, Product Owners, Business Analysts, UX Designers prior to a Change request is implemented and discuss the requirements of the Change requests made by the clients.
• Analyse and verify best test approaches to execute smoke, system, Integration and regression testing. Perform functional, UI and Integration Testing per business requirements to ensure appropriate validation and verification methods are applied to ensure desired delivery.
• Analyse, Coordinate test results, procedures and application specification to ensure existing functionality and recommend corrective action.
• Analyse user stories and raise questions to Product Manager/Product owner relating to the requirements of the user stories.
• Support the product development team in the sprint planning by providing them with results of the testing scenarios to consider in their final artwork or in alternative solutions.
• Verify the products from quality perspective to ensure they are all designed, developed and delivered in accordance to the agreed concepts/design and requirements recommended in the user stories.
• Work with cross-functional teams working on different micro-products and back-end developers, UI/UX engineers, database architecture to ensure quality throughout software development life cycle.
• Work with off-site teams to complete timely tests and facilitate smooth product releases.
• Use Jira software to maintain detailed records of known bugs and patches.
• Adopt Agile and SCRUM concepts within work and ensure all the activities carried are done based on those concepts to ensure flexibility and adaptability to business needs.
• Participate in daily/weekly update meetings with Quality team and development team for discussions on project progress and project release status.
• Contribute in preparation of test plans and test strategies by the Test Lead whilst identifying entry/exit criteria segregation of functional backlog, types of testing required, estimates of efforts and risk mitigation approaches.
• Execute SQL scripts to perform database testing to validate various workflows involved in inventory application of the system.
• Provide formal sign-off on Quality testing deliverable and events to ensure the testing activities are completed and quality is achieved on product item to be delivered to live system, thus ensuring the new feature delivered to live system is error free and user requirement is fully met.

Achievements

• key Testing member of the DevOps team which rolled out a project to significantly reduce the flight search time(reduce the search time to 2 milliseconds)
• Worked on multiple successful production rollovers that resulted in increasing the overall revenue of the airline in significant numbers even during the covid-19 pandemic.
• Worked on multiple payment gateway testing projects to implement different payment gateways for different airlines.
• Won quarterly awards in 2022 for best employee in product team.

• Escalate technical issues to development or technical operations team following prescribed support guidelines.
• Gather user requirements and preferences for application changes, integrating feedback into subsequent patching schedule.
• Offer go-live support during critical activation period for smooth implementation.
• Test new software releases for quality assurance purposes and determined coordination with performance and efficiency goals.
• Consulting end users and answer software and clinical application questions with detailed explanations and examples
• Participate in software testing, writing test cases and scenarios to improve future training.
• Coordinate with Product Manager to identify and address customer needs.
• Offer training sessions to end users to educate on updated systems.
• Act as a contact point for operations service centre, take ownership of reported issues, respond to inquiries promptly, provide proper and accurate information and feedback ensuring problems are being recorded and tracked throughout the entire process.
• Analyse monitor systems to identify and resolve system issues before customers are affected.
• Develop & maintain a knowledge base of common customer issues and their solutions.
• Troubleshoot and recreate functional bugs in test systems which are reported in live environment and raise issues to Product team for fixing bugs.
• Utilise different communication channels and tools to directly support or remotely guide end users in different inquiries and problems raised. These channels include personal visits, telephone calls, emails, web, chat etc resulting in a higher customer satisfaction rate.

• Verify aspects of integration testing, functional testing and regression testing.
• Execute test scripts and logged defects, working with application team to resolve issues arising out of testing process.
• Create test results and tested summary deliverables to enable production implementation readiness.
• Work with product development engineers to isolate issues by collecting and analyzing detailed process steps, log files and data input.
• Identify quality issues per defined processes and escalated potential quality issues immediately to management.
• Evaluate problems identified in production and assisted with resolution strategies.
• Participate in sprints to verify solutions applied met business requirements appropriately.
• Notify supervisors or other relevant personnel of test or production issues.

At Virtusa Co-operation I worked at Aetna, an American insurance provider that sells traditional and consumer directed health care insurance and services.

At Aetna my tasks included:

• Prepare test Estimations based on the scope and functionality of the change request for projects' Quality Assurance perspective and send to team lead for approval.
• Conducting walk-through sessions on Test Plans created on various projects to client and onsite coordinators. In-corporate review comments brought up on walk-through sessions and complete the final test plan.
• Analyse, Research and evaluate the system requirements through Q&A sessions with Business Analyst.
• Write test cases on business Quality tool HP Quality center, log functional defects related to testing scenarios on business application tool HP Clear Quest.
• Conduct testing on application. Identifying functionality, UI and Integration system issues according to quality standards defined within the organisational standards to ensure system requirement specification is covered.
• Develop, Design and execute software Test Plans, Test Cases for system testing with in accordance of CMMI Quality standards ensuring maximum test coverage.
• Participate in defect triage meetings with on-site developers and discuss defect status.
• Execute automated test suites using QTP (QuickTestProfessional) automation tool. Report issues and provide logger details identified during automation testing errors to offshore stakeholders.
• Review Test Plans, Test cases and test scenarios of colleagues (peer & lead)
• Ensure all changes in system are tested thoroughly during system, functional, integration and regression testing.