MARLYN FLEMING
Perth,WA
Summary
Dynamic small business owner with extensive experience in customer service and business management at Goto Way Food Shop and Zachway Clothing. Proven track record in building loyal clientele and enhancing customer satisfaction through exceptional service. Skilled staff training and driving performance and success.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
26
26
years of professional experience
Work History
Owner
Goto Way Food Shop (Filipino Cuisine)
08.2019 - 10.2024
- Launched and operated a food business specializing in Filipino cuisine, offering quality and authentic dishes.
- Handled all aspects of the food shop business, from menu planning and sourcing ingredients to staffing and customer service.
- Managed financials, including budgeting, payroll, and daily sales.
- Ensured food safety standards were met and exceeded health regulations.
- Built a loyal customer base through consistent product quality and exceptional service.
Owner (Wholesale/Retail)
Zachway Trading
02.2014 - 10.2024
- Managed day-to-day business operations.
- Agent/member for Luxxewhite Frontrow
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Receptionist and Waitress
Jim and Ron's Restaurant
01.1999 - 11.1999
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided friendly and efficient customer service in a busy restaurant setting.
- Handled customer inquiries, reservations, and provided front-of-house support.
- Assisted with food service, ensuring customers received timely and accurate orders.
Education
Bachelor of Science - Computer And Information Sciences
Bicol College
Daraga Albay Philippines10-2003
High School Diploma -
Cotmon National High School
Camalig Albay Philippines03-1997
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Staff management
- Staff hiring
- Business administration
- Customer service management
- Inventory management
- Purchasing and planning
Languages
Filipino
Native or Bilingual
English
Full Professional
Interests
- Animal Care
- Growing herbs, vegetables, or fruits in home gardens
- Fashion and Style
- I enjoy cooking for friends and family gatherings
- Baking
- Music
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
- Gardening
- DIY and Home Improvement
- Outdoor Recreation
- Cooking
Timeline
Owner
Goto Way Food Shop (Filipino Cuisine)
08.2019 - 10.2024
Owner (Wholesale/Retail)
Zachway Trading
02.2014 - 10.2024
Receptionist and Waitress
Jim and Ron's Restaurant
01.1999 - 11.1999
Bachelor of Science - Computer And Information Sciences
Bicol College
High School Diploma -
Cotmon National High School
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