MARLYN MONCADA
1-3 Delmar Parade Dee Why,Australia
Summary
- To secure a responsible position where extensive background in serving and handling task designated could be applied with future advancement and professional growth. To join a company wherein my skills and expertise will develop to its full capacity at the same time attains a high level of performance that will help the company attains its goal. To have an opportunity that will provide growth and development that's serve to the fullest of my abilities with strong determination to succeed.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Chef
FRESKO CAFE
10.2023 - Current
- Reduced food waste with strategic menu planning and inventory control techniques.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Cooked memorable dishes that brought new customers into establishment.
- Coordinated employee schedules and developed staff teams to boost productivity.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
- Coordinated with team members to prepare orders on time.
- Disciplined and dedicated to meeting high-quality standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Assisted with menu development and planning.
- Participated in food tastings and taste tests.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
Receptionist
Dee Why RSL Club
05.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
Assistant Chef
Chubby Fish
12.2022 - 04.2024
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Modernized work processes to reduce guest wait times and boost daily output.
- Coordinated with team members to prepare orders on time.
- Disciplined and dedicated to meeting high-quality standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
SALES MANAGER
Alta Sartoria Fashion LLC
01.2021 - 12.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
SENIOR SALES REP CUM RECEPTIONIST
Bedazzled Botique
11.2019 - 12.2020
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Reached out to prospective leads through cold calling, applying variety of established selling methods.
- Identified customer needs by asking appropriate, open-ended questions.
- Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
- Mentored junior sales representatives, improving overall team performance and productivity.
- Achieved consistent record of exceeding quotas by effectively managing time, prioritizing tasks, cultivating vast network of contacts within industry.
PARTIME SALES AND MARKETING REP / WAITRESS / CASHIER
Barosa Bar Ramada Hotel
02.2019 - 11.2019
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Developed customized sales presentations for key clients, resulting in increased business partnerships.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
- Conducted market research to identify customer needs and preferences.
- Streamlined sales processes by utilizing CRM software, improving efficiency and time management skills.
SECRETARY / RECEPTIONIST / PURCHASING OFFICER
Point Glamour Fashion LLC
11.2014 - 11.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
SALES REPRESENTATIVE CUM RECEPTIONIST
Abati , Abaya and Shiela LLC
03.2012 - 05.2014
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Trained and mentored new sales representatives.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
CALL CENTER AGENT - REPRESENTATIVE
ACS Advance Contact Solutions
05.2010 - 01.2011
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Participated in ongoing training sessions to stay updated on company policies and procedures, ensuring highest quality of service for clients.
- Exceeded daily call center metrics, consistently maintaining high level of productivity and customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
SENIOR RESERVATION OFFICER
Asia Travel And Tours
11.2008 - 11.2010
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Contributed to team efforts by cross-selling additional services such as spa treatments or dining options when appropriate during reservation process.
- Handled cancellations and modifications professionally while adhering to hotel policies and procedures.
- Verified guest information for accuracy, reducing errors in reservation process.
- Resolved guest complaints professionally and efficiently, ensuring positive experience despite any initial issues with reservation process.
- Managed high call volume, ensuring prompt attention to all reservation requests and inquiries.
- Handled billing information over phone.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
RESERVATION OFFICER / TOURIST GUIDE
Reli Tours And Travel
07.2006 - 11.2008
- Resolved guest complaints professionally and efficiently, ensuring positive experience despite any initial issues with the reservation process.
- Provided exceptional customer service through timely responses to emails and phone calls from potential guests.
- Handled cancellations and modifications professionally while adhering to hotel policies and procedures.
- Verified guest information for accuracy, reducing errors in the reservation process.
- Handled billing information over phone.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
WAITRESS / CASHIER
Kundirana Authentic Filipino Cuisine
05.2000 - 07.2005
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
CASHIER / SERVICE CREW
Jollibee Food Corporation
09.1997 - 09.1999
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
CERTIFICATE III AND DIPLOMA IN CHILD CARE - CHILD CARE
HARBOURSIDE INSTITUTE OF AUSTRALIA
Ultimo, NSW11.2025
BACHELOR IN TOURISM - Tourism And Travel Management
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
MANILA , PHILIPPINES04.1997
Skills
- Excellent Presentation and Time management skills
- Leadership and diplomacy skills, interpersonal communication skills
- Able to work well under pressure and in fast-paced environment
- Hardworking and dedicated individual who values high performance and professionalism
- Willing to learn new things to improve job skills and performance
- Able to deal with clients and employees in a professional and friendly manner despite conditions of deadline and pressure
- Self-starter and experienced decision maker
- Expert in taking body measurements
- Knowledge in basic fine dining
- Knowledge in serving beverages
- Executive Team Leader
- Sales Management
- Client/Vendor Relation
- Market Analysis
- Process Improvements
- Staff Trainings / Development
- Computer Literate
- Inventory Report Generations
- Customer Relation Service Oriented
- Food presentation
- Meal Preparation
- Cooking techniques
- Effective Communications
- Verbal and written communication
- Hospitality service expertise
- Food plating and presentation
Certification
I hereby certify that the above information/s are true and correct to the best of my knowledge and beliefs.
Applicant Signature
MARLYN E. MONCADA
Roles And Responsibilities
- High level of customer service
- Capabilities to Multi-tasking
- Listening to customer requirements and presenting appropriately to make sale
- Executive team leadership
- Maintaining and developing relationship with existing customers in person and via telephones/emails
- Acting as a contact between a company and its existing and potential Markets
- Negotiating on price and cost, deliveries and specifications with buyer and managers
- Checking quantities of good on display and in stock, making new orders
- Record sales and order information and sending copies to sales office/superiors/accounting dept.
- Handling daily and monthly inventories
- Making accurate and rapid cost calculations, and providing customers with quotations
- Issuing manual domestic tickets
- Handling bookings for inbound and outbound flight.
- Arranging different tours and guiding the tourist in diff scenic views and spot
- Taking orders and presenting orders in a very friendly, polite manner
- Greet and welcome guest using positive language
- Accept reservations, changes and cancellations of the flights, hotels and restaurant bookings
- Handling corporate accounts for big companies/clients
Timeline
Chef
FRESKO CAFE
10.2023 - Current
Receptionist
Dee Why RSL Club
05.2023 - Current
Assistant Chef
Chubby Fish
12.2022 - 04.2024
SALES MANAGER
Alta Sartoria Fashion LLC
01.2021 - 12.2022
SENIOR SALES REP CUM RECEPTIONIST
Bedazzled Botique
11.2019 - 12.2020
PARTIME SALES AND MARKETING REP / WAITRESS / CASHIER
Barosa Bar Ramada Hotel
02.2019 - 11.2019
SECRETARY / RECEPTIONIST / PURCHASING OFFICER
Point Glamour Fashion LLC
11.2014 - 11.2018
SALES REPRESENTATIVE CUM RECEPTIONIST
Abati , Abaya and Shiela LLC
03.2012 - 05.2014
CALL CENTER AGENT - REPRESENTATIVE
ACS Advance Contact Solutions
05.2010 - 01.2011
SENIOR RESERVATION OFFICER
Asia Travel And Tours
11.2008 - 11.2010
RESERVATION OFFICER / TOURIST GUIDE
Reli Tours And Travel
07.2006 - 11.2008
WAITRESS / CASHIER
Kundirana Authentic Filipino Cuisine
05.2000 - 07.2005
CASHIER / SERVICE CREW
Jollibee Food Corporation
09.1997 - 09.1999
CERTIFICATE III AND DIPLOMA IN CHILD CARE - CHILD CARE
HARBOURSIDE INSTITUTE OF AUSTRALIA
BACHELOR IN TOURISM - Tourism And Travel Management
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
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