Marlyn Torres Garcia
Cobblebank ,Victoria
Summary
Invested Social Worker dedicated to forming trusting relationships and advocating for best interest of service users.
Expertise in providing professional care and implementing appropriate interventions. Respectful and compassionate professional offering 15-years background serving community by providing guidance for clients in need.
Overview
5
5
years of professional experience
Work History
Senior Telephone Counsellor
Australian Unity Beyond Blue Support Service
02.2022 - Current
- Built strong relationships with service users through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Guided service users in developing skills and strategies for dealing with problems.
- Implemented evidence-based therapeutic interventions to promote wellbeing in single session support.
Coordinator Healthy Mothers and Babies Program
Western Health
02.2019 - 05.2021
- Scheduled referral appointments to other providers for patients needing specialized treatment.
- Maintained detailed records of case management and ordered supplies.
- Maintained professional demeanour while treating patients with respect and dignity.
- Documented changes in patient health conditions and progress through scheduled check-ups and monitoring.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
Education
Bachelor of Social Work - Social Work
Victoria University of Technology
Footscray, VICSkills
- Client Support
- Teamwork and Collaboration
- Conflict Resolution
- Analytical Thinking
- Continuous Professional Improvement
- Coaching and Mentoring
Languages
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Senior Telephone Counsellor
Australian Unity Beyond Blue Support Service
02.2022 - Current
Coordinator Healthy Mothers and Babies Program
Western Health
02.2019 - 05.2021
Bachelor of Social Work - Social Work
Victoria University of Technology
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