Summary
Overview
Work History
Education
Skills
Languages
Trainings And Seminars
Parent
Siblings
Personality Traits
Personal Information
Hobbies and Interests
Timeline
Generic
Marlyne Panelo Thompson

Marlyne Panelo Thompson

Claims Consultant
East Devonport,TAS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

20
20
years of professional experience

Work History

Claims Consultant

TSA Group
07.2023 - Current
  • Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
  • Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
  • Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
  • Negotiated favorable settlements for clients, maintaining a high success rate in claim resolutions.
  • Reviewed policy applications for accuracy, identifying errors that could impact future claims processing or payouts.
  • Enhanced client satisfaction by providing timely updates on claim status and offering personalized support.

Front of House

Jason and Rex Pty Ltd.
01.2023 - 04.2023
  • Ensure a seamless and quality Customer Experience for customers at the restaurant
  • Manage online orders
  • Resolve Customer complaints/issues
  • Take customer orders and serve food and drinks
  • Deliver a first-class customer experience
  • Use a cash register, process transactions.

Sales Development Representative

ConnectOS Maclean Financial
- 06.2022
  • Outbound phone prospecting
  • Generating sales qualified Leads
  • Providing prospects with indicative finance quotations
  • Generating sales qualified Opportunities for brokers
  • Lead Research
  • Maintain a clean and safe workspace, and abide by workplace health and safety policies and procedures
  • Other tasks as directed
  • Vet lead list for warm and cold leads
  • Use product knowledge to showcase the solutions that our company can offer to prospects
  • Up sell additional products as need arises
  • Use database, CRM, or other software to track progress with new prospects
  • Maintain contact with existing clients to make sure they are satisfied and request referrals
  • Receive performance bonus if targets are achieved.

Business Development Manager

Winsolutions Corp.
09.2017 - 07.2019
  • Develop and implement new business strategies
  • Facilitate client requirements meetings in person or remotely
  • Build and maintain strong, long-lasting strategic relationships with key stakeholders
  • Manage and prioritize business relations with existing and new direct clients
  • Account Management skills
  • Develop a trusted relationship with key stakeholders and decision-makers, understanding and responding to client needs, and tracking account activity
  • Delivery of our solutions according to client needs and objectives
  • Assist with high severity requests or issue escalations if needed
  • Ensure sales proposals, MSA, and other documents are completed and updated.

Business Development/ Account Manager

2nd Office Inc.
08.2016 - 09.2017
  • Develop and implement new business strategies
  • Identify new business opportunities
  • Build and maintain strong, long-lasting strategic relationships with key stakeholders
  • Account Management skills
  • Develop a trusted relationship with key stakeholders and decision-makers, understanding and responding to client needs, and tracking account activity
  • Communicate effectively with customers both verbally and in writing
  • Delivery of our solutions according to client needs and objectives
  • Assist with high severity requests or issue escalations if needed.

Inside Sales Specialist/ Team Leader

Synnex Concentrix
01.2013 - 09.2015
  • Managing and tracking the quote to order process
  • Generating co-term quotes based on the daily rate of renewal, customer price level, and days of co-term
  • Managing customer record (asset maintenance dates) and generating quotes off those assets
  • Build relationships with the Channel Partner Managers in APAC
  • Coordinated with sales, support teams, and customers to increase closed contracts totaling two million dollars quarterly, within deadlines
  • Work as Inside Sales to upsell the customer and renew large contracts worth many hundreds of thousands per quarter.

Marketing Executive

Inform Software
03.2011 - 11.2012
  • Dealing with prospective customers from Asian countries and Australia for the purpose of lead generations
  • Data gathering and introducing new products from the clients of the company
  • Campaigns: Datacraft Asia for Cisco Wireless N, Riverbed, ArcSight, Cisco G2, National Australia Bank, Brocade, and M-Tech.

Customer Service and Sales Associate

Convergys Philippines (Citibank Acct)
06.2010 - 01.2011
  • Responsible for representing clients to customers by handling calls promptly
  • Interacting with customers to determine their needs
  • Providing consistent, high-quality service and accurate information to the customers
  • Handle inbound English customer service sales from U.S
  • Card members including account status, card product information, disputes, cash advance/checks, balance transfer, payments, rates/fees, general account maintenance, lost/stolen/fraud closures, and selling.

HR Generalist/ Customer Interface Associate

IBM Business Services
02.2008 - 05.2010
  • Handles individual queries through calls and e-mails from all customers (client employees and managers)
  • Topics include, but are not limited to, Payroll Concerns in General, Employee Pay Statement, Employee Salary, Additional Compensation Pay queries, and Employee Taxes concerns
  • Performs 1st level support and acts as the first point of contact for Payroll related matters, receives the queries first through direct calls and e-mails
  • Responsible for analyzing issues and creating cases if caller's concern needs to be routed to the Tier 2 department
  • Has a background in US Payroll Tax Laws and General Payroll policies.

Telesales Representative

Delegait Corporation
08.2006 - 02.2008
  • Selling high-level conferences and summits to senior-level decision-makers across Asia
  • Basic Responsibilities: (1) Sold high-level business conferences and summits to senior-level decision-makers across Asia and Australia
  • (2) Responsible for cold-calling Chief Financial Officers, Chief Information Officers, CEO from medium to large corporate enterprises
  • (3) Accessed and generated an online database (Capitis SugarCRM) and lead sourced in other areas (D&B Australia, etc.)
  • (4) Employed company analysis, sales, and marketing strategies to convince decision-makers to send delegates for the conferences
  • (5) Follow up for future events
  • (6) Also in charge of closing deals/contracts, billing, and collection.

Customer Service Representative

ICT Marketing Services Inc.
01.2004 - 02.2006
  • Lead Generation / Appointment Setting / Credit Card Acquisition / Telemarketing Strategies in Business-to-Business and Business-to-Consumer campaigns
  • Campaigns Handled: RBI (Reed Business Information), Discover Cards, CCC (Cross Country Club – Applied Card Bank), Metris (HSBC – Direct Merchants Bank), Orange (Broadband Department), UFL (Useful Lead Generation: Mortgage/Life/Health Insurance/Student Loan Consolidation)

Education

B.S. Commerce -

Far Eastern University
01.2001

Roosevelt High School
01.1997

Skills

  • Basic computer operations
  • Claims analysis
  • Customer service and support
  • Team Collaboration
  • Team Leadership
  • Decision-Making
  • Claims Processing
  • Relationship Building
  • Claims Evaluation
  • Coaching and Mentoring
  • Payment Processing
  • Settlement Negotiations
  • Insurance policy coverage knowledge

Languages

English
Tagalog

Trainings And Seminars

  • Process Mastery for H.R. Services, IBM Business Services, Techno Hub UP Ayala Quezon City, Philippines
  • Voice and Accent Training, IBM Business Services, Eastwood City Libis, Quezon City, Philippines, 02/2007
  • Customer Service Training, IBM Business Services, Libis, Quezon City, Philippines, 03/2008
  • Effective Business Writing Workshop, IBM Business Services, Eastwood City, Libis Quezon City, Philippines, 03/2008
  • Product Training, Epixtar IT Enabled Philippines, Eastwood Libis, Quezon City, 02/2007
  • Product Training, ICT Marketing Services Inc., Riverbanks, Marikina City, 01/2004

Parent

Mr. Martin C. Panelo (deceased)

Siblings

2

Personality Traits

  • Outgoing
  • Responsible
  • Assertive
  • Well-rounded

Personal Information

  • Age: 44
  • Place of Birth: San Pablo City, Philippines
  • Date of Birth: 05/02/80
  • Nationality: Filipino
  • Marital Status: Married

Hobbies and Interests

I am an avid enthusiast of culinary arts, finding joy in experimenting with diverse cuisines and perfecting my cooking skills. Traveling is another passion of mine, I enjoy learning about different cultures and languages. I also enjoy long drives every weekend.

Timeline

Claims Consultant

TSA Group
07.2023 - Current

Front of House

Jason and Rex Pty Ltd.
01.2023 - 04.2023

Business Development Manager

Winsolutions Corp.
09.2017 - 07.2019

Business Development/ Account Manager

2nd Office Inc.
08.2016 - 09.2017

Inside Sales Specialist/ Team Leader

Synnex Concentrix
01.2013 - 09.2015

Marketing Executive

Inform Software
03.2011 - 11.2012

Customer Service and Sales Associate

Convergys Philippines (Citibank Acct)
06.2010 - 01.2011

HR Generalist/ Customer Interface Associate

IBM Business Services
02.2008 - 05.2010

Telesales Representative

Delegait Corporation
08.2006 - 02.2008

Customer Service Representative

ICT Marketing Services Inc.
01.2004 - 02.2006

Sales Development Representative

ConnectOS Maclean Financial
- 06.2022

B.S. Commerce -

Far Eastern University

Roosevelt High School

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Marlyne Panelo ThompsonClaims Consultant