Marlyne Thompson

-Manage store operations, including opening/closing procedures, manage currency stocks, maintain store appearance and ensure compliance.

- Lead, motivate and train team members to achieve sales goals and customer service standards.

- Schedule staff roster, manage employee performance and ensure a positive work environment

-Address customer inquiries, resolve customer complaints and provide customer service to ensure a positive shopping experience

-Take full ownership of the stores day to day operations and team

-Build and inspire a high performance team empowering them to achieve sales goals sales goals

- Drive store sales performance by meeting and exceeding sales targets and KPIs

• Evaluated financial risks associated with each claim case before making payment decisions.
• Maintained accurate records of all claim activities in a centralized database system.
• Ensured that all payments were made within established time frames outlined in the policy agreement.
• Assessed claims to ensure accuracy and completeness of documentation.

• Ensure a seamless and quality Customer Experience for customers at the restaurant
• Manage online orders
• Resolve Customer complaints/issues
• Take customer orders and serve food and drinks
• Deliver a first class customer experience
• Use a cash register, process transactions

• Company Overview: Maclean Financial
• Outbound phone prospecting
• Generating sales qualified Leads
• Providing prospects with indicative finance quotations
• Generating sales qualified Opportunities for brokers
• Lead Research
• Maintain a clean and safe workspace, and abide by workplace health and safety policies and procedures
• Other tasks as directed
• Vet lead list for warm and cold leads
• Use product knowledge to showcase the solutions that our company can offer to prospects
• Up sell additional products as need arises
• Use database, CRM, or other software to track progress with new prospects
• Maintain contact with existing clients to make sure they are satisfied and request referrals
• Receive performance bonus if targets are achieved.
• Maclean Financial

• Develop and implement new business strategies
• Facilitate client requirements meetings in person or remotely
• Build and maintain strong, long lasting strategic relationships with key stakeholders
• Manage and Prioritize business relations with existing and new direct clients
• Account Management skills
• Develop a trusted relationship with key stakeholders and decision makers, understanding and responding to client needs, and tracking account activity.
• Delivery of our solutions according to client needs and objectives
• Assist with high severity requests or issue escalations if needed
• Ensured sales proposals, MSA and other documents are completed and updated.

• Develop and implement new business strategies
• Identify new business opportunities
• Build and maintain strong, long lasting strategic relationships with key stakeholders
• Account Management skills
• Develop a trusted relationship with key stakeholders and decision makers, understanding and responding to client needs, and tracking account activity.
• Communicate effectively with customers both verbally and in writing.
• Delivery of our solutions according to client needs and objectives
• Assist with high severity requests or issue escalations if needed

• Managing and tracking the quote to order process
• Generating co-term quotes based of daily rate of renewal, customer price level and days of co-term.
• Managing customer record (asset maintenance dates) and generating quotes off those assets.
• Build Relationships with the Channel Partner Managers in APAC
• Coordinated with sales, support teams and customers to increase closed contracts totalling two million dollars quarterly, within deadlines.
• Work as Inside Sales to upsell the customer, and renew large contracts worth many hundreds of thousands per quarter.

• Dealing with prospective customers from Asian countries and Australia for the purpose of lead generations
• Data gathering and introducing new products from the clients of the company.
• Campaigns: Datacraft Asia for Cisco Wireless N, Riverbed, ArcSight, Cisco G2, National Australia Bank, Brocade and M-Tech.

• Responsible for representing clients to customers by handling calls promptly.
• Interacting with customers to determine their needs.
• Providing consistent, high quality service and accurate information to the customers.
• Handle inbound English customer service sales from U.S. card members including account status, card product information, disputes, cash advance/checks, balance transfer, payments, rates/fees, general account maintenance, lost/stolen/fraud closures and selling.

• Handles individual queries through calls and e-mails from all customers (client employees and managers)
• Topics include, but are not limited to, Payroll Concerns in General, Employee Pay Statement, Employee Salary, Additional Compensation Pay queries and Employee Taxes concerns.
• Performs 1st level support and acts as first point of contact for Payroll related matters, receives the queries first through direct calls and e-mails.
• Responsible for analysing issues and creating cases if caller’s concern needs to be routed to the Tier 2 department.
• Has background in US Payroll Tax Laws and General Payroll policies.

• Selling high level conferences and summits to senior level decision makers across Asia
• Basic Responsibilities: (1) Sold high level business conferences and summits to senior level decision makers across Asia and Australia (2) Responsible for cold calling Chief Financial Officers, Chief Information Officers, CEO from medium to large corporate enterprises (3) Accessed and generated an online database (Capitis SugarCRM) and lead sourced in other areas (D&B Australia, etc.) (4) Employed company analysis, sales and marketing strategies to convince decision makers to send delegates for the conferences (5) Follow up for future events (6) Also in charge of closing deals/contracts, billing and collection.
• Events sold: CFO ASIA SUMMIT 2007 in Singapore; HR LEADERSHIP

• Lead Generation / Appointment Setting / Credit Card Acquisition / Telemarketing Strategies in Business-to-Business and Business-to-Consumer campaigns.
• Campaigns Handled: RBI (Reed Business Information), Discover Cards, CCC (Cross Country Club – Applied Card Bank), Metris (HSBC – Direct Merchants Bank), Orange (Broadband Department), UFL (Useful Lead Generation: Mortgage/Life/Health Insurance/Student Loan Consolidation)