Summary
Overview
Work History
Education
Skills
Timeline
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Marnantono Kadri

Marnantono Kadri

Drummoyne

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

29
29
years of professional experience

Work History

Senior Data Architect and Client Support

Macquarie Group
01.2023 - 12.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Designed internal process improvements to automate repetitive tasks, shortening data delivery times.
  • Managed identification, protection and use of data assets.

Business and Risk Compliance Consultant

Commonwealth Bank Of Australia, CBA
11.2021 - 12.2022
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, stakeholders paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Developed tailored compliance training programs for employees, resulting in increased awareness and adherence to regulations.
  • Played a key role in the successful resolution of complex compliance issues, demonstrating strong problem-solving abilities and adaptability under pressure.
  • Conducted regular reviews of existing policies and procedures, ensuring continued alignment with evolving industry standards and best practices.
  • Streamlined regulatory reporting procedures, ensuring timely submission of accurate data to relevant authorities.
  • Conducted thorough audits of internal operations, identifying areas for improvement and recommending corrective actions.

Senior Business and IT Support Officer

EDS Hewlett Packard & NSW Roads Traffic Authority
06.1995 - 02.2018
  • Assisted customers and various stakeholder by answering questions and responding to inquiries.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests for products, services, and company information.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Gathered, organized and input information into digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Negotiated contracts with vendors optimally, securing best deals for the organization while maintaining excellent working relationships.
  • Spearheaded successful projects from conception through completion, showcasing strong project management abilities.
  • Boosted team morale through recognition programs, resulting in higher productivity levels.
  • Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
  • Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions.
  • Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
  • Optimized resource utilization by reallocating personnel based on workload assessment resulting in balanced workload distribution among the team members.
  • Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
  • Addressed public questions, complaints and requests and provided necessary assistance.
  • Improved overall department efficiency by streamlining processes and implementing new policies.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Assisted in the development of scripts and training materials, ensuring that all team members were equipped with the necessary tools to excel in their roles.

Education

MBA - Marketing And Finance

School of Business Studies
UTS, Sydney
08.1998

Bachelor of Arts - Computing Studies

Canberra University
Belconnen, ACT
05.1983

Skills

  • Customer Relations
  • Problem Resolution
  • Call centre experience
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel
  • Complaint resolution
  • Payment Processing
  • Client Relations
  • Customer Service
  • Problem-solving abilities

Timeline

Senior Data Architect and Client Support

Macquarie Group
01.2023 - 12.2023

Business and Risk Compliance Consultant

Commonwealth Bank Of Australia, CBA
11.2021 - 12.2022

Senior Business and IT Support Officer

EDS Hewlett Packard & NSW Roads Traffic Authority
06.1995 - 02.2018

MBA - Marketing And Finance

School of Business Studies

Bachelor of Arts - Computing Studies

Canberra University

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Marnantono Kadri