Marni Campbell
Bayview,NT
Summary
I am seeking the position of Administration & Enquiries Officer, ongoing, for the Crime Victims Services Unit.
I am currently employed as an Assistant Applications Officer with the Crime Victim Services Unit, a position I find both fulfilling and deeply rewarding.
I am applying for the Administration and Enquiries Officer role while holding my Assistant Applications Officer position, as I would like to work with CVSU for the long term.
Having previously excelled in this role, I am confident in my ability to perform the responsibilities with a high level of professionalism, expertise, and dedication.
I am committed to contributing to CVSU’s objectives, and I am excited about the opportunity to further develop and use my skills in this role.
Overview
15
15
years of professional experience
Work History
Assistant Applications Officer
Crime Victim Services Unit
02.2025 - Current
- Opening new applications, creating files using TRM.
- Providing updates to applicants, or their representatives, on their claims.
- Requesting and receiving information in support of applications.
- Booking specialists' appointments, including travel and accommodation.
- Updating spreadsheets for specialist appointments.
- Providing administrative support to all staff.
- Processing invoices in NTG PAY.
- Processing payments to victim of crime.
- Creating vendor forms, payment forms, and drafting the director’s letter to applicants.
- Updating TRM and task files as required.
- Requesting information for any outstanding, required records.
- Completing IJIS checks.
- Ensured the security and confidentiality of sensitive information.
Administration & Enquiries Officer
Crime Victim Services Unit
11.2024 - 02.2025
- Provide timely assistance to victims, making applications for financial assistance.
- Opening and creating files for new applications.
- Providing updates to applicants or representatives.
- Requesting and receiving information in support of applications.
- Following up on any outstanding records.
- Providing administrative support to all staff.
- Corresponding through telephone, email, or in person at our front counter.
- Arranging invoicing and payment forms using NTG Pay.
- Daily use of TRM
Program Officer/ Administration
Riding for the Disabled Top End
03.2024 - 11.2024
- Running and overseeing the Saddle Up School Program.
- Preparing, creating, and distributing reports and certificates for students.
- Liaising with schools to enroll students in the program, and distributing and filing the necessary paperwork.
- Liaising with the NT Government regarding grants for the “Saddle Up” Program, and providing a quarterly report.
- Leading horses during lessons, or side walking to assist students while they are riding.
- Preparing and organizing for events such as our annual Open Day.
- Creating and distributing our quarterly newsletter.
- Identified needs of customers promptly and efficiently.
- Monitored expenditures to ensure compliance with budget restrictions.
Administration Assistant
Tropics Early Learning
06.2022 - 03.2024
- Filing and record-keeping management.
- Data input.
- Ordering of stock and supplies.
- Distributing mail and correspondence.
- Preparing the monthly newsletter.
- General office administration duties.
- Organizing events within the Center.
- Liaising with new clients and enrollment documentation.
- Meet and greet, facilitating center tours.
- Banking
- Supporting the Center Director each day.
- Creating and maintaining development profiles for each child.
- Facilitating maintenance requests.
- Provide client support and resolve queries over the phone.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
Group and Education Leader
La Crèche Early Learning Centre
01.2014 - 12.2015
- Foundation staff member, hired prior to opening new Centre – assisted with set up and design of Centre and educational programs
- Once the Centre was operational, I was responsibilities for the following:
- Assisting in ensuring the Centre is complaint as per the National Quality Standards
- Overseeing up to 4 staff on a regular basis, to ensure compliance and policies met
- Assisting new enrolment enquiries
- Providing a safe environment for children to reach their developmental milestones
- Developing close and respectful bonds with all children, families, staff and community
- Opening & closing of the Centre
- Design and the programming of daily activities for children within specific age groups
- Assisting with the administration of the Centre including invoicing and receipt of payments
- Creation of the weekly menus, staff rostering and OHS compliance duties
- Providing support in education and care for children while working to adhere to the services policy and procedures
- Providing a safe environment for children to reach their developmental milestones
- Developing close and respectful bonds with all children, families, staff and community
- Designing and maintaining a daily/weekly communications board
- Maintaining the incident reports including scanning and filing of the record
- Organising staff meetings/ events , taking meeting minutes
- Ordering of stock (food, toys and stationery etc)
- Checking required paperwork is completed adequately as per national quality framework
- Creating development profiles for each child in care
Group and Education Leader
Goodstart Early Learning
01.2012 - 01.2014
- Supervised children in classroom and playground settings, ensuring their safety and well-being.
- Fostered open and effective communication with parents regarding their children's development and daily activities.
- Adapted teaching methods to suit different learning abilities and styles within the classroom.
- Administered first aid and medication in accordance with health and safety regulations.
- Managed conflicts between different children while ensuring respect towards each other is maintained at all times.
- Utilized positive reinforcement techniques to motivate and encourage children's learning.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Introduced learning activities and imaginative play to teach children to explore.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
Receptionist
Kutz by design
01.2010 - 01.2012
- Maintained cleanliness of salon equipment, tools and work areas.
- Updated and maintained customer information records and beauty services provided.
- Performed light housekeeping duties such as dusting surfaces or cleaning windows and mirrors.
- Assisted senior hairdressers with reception duties such as booking appointments, handling payments.
Duty Manager
Subway
01.2010 - 01.2012
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Organized food preparation stations and regularly replenished supplies.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Maintained cleanliness of work area throughout shift.
- Greeted customers and provided product knowledge.
- Completed opening and closing shifts.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Brewed and served coffee and tea with preferred add-ins.
Education
Small Workplace Emergencies Certificate -
Fire and Safety Australia
01.2015
Cert III -
Early Childhood Education & Care (Children’s Services)
01.2011
Victorian certificate of applied learning -
Nagle College
01.2011
Skills
- Work within a legal and ethical framework
- Work effectively with culturally diverse clients and coworkers
- Ensure that health and safety standards are met
- Contribute to OHS processes
- Provide care, support, and information to clients
- Handle sensitive information with discretion and integrity
- Excellent communication skills
- Excellent time management skills
- Sound knowledge of TRM and NTG PAY
- Providing administrative support to all staff
- Problem solving
- Ability to manage multiple activities
- Well-developed ability to work within a team, or under minimal supervision
- High attention to detail
- Knowledge of, and sensitivity to, the issues and challenges in providing assistance to victims of violent crime
References
- Maria Pyke - Maria.pyke@nt.gov.au
- Geraldine Cusher - Geraldine.cusher@nt.gov.au
- Nicola Coote - Nicola.coote@nt.gov.au
Qualifications And Accreditations
- Certificate III Children’s services
- Certificate II in community services
- Statement of attainment- contain small workplace emergencies
- Statements of attainment- follow workplace hygiene procedures
- Certificate II in Retail
- Working with Children’s Clearance (Ochre Card)
- Current National Police Check
- NT Drivers License
Timeline
Assistant Applications Officer
Crime Victim Services Unit
02.2025 - Current
Administration & Enquiries Officer
Crime Victim Services Unit
11.2024 - 02.2025
Program Officer/ Administration
Riding for the Disabled Top End
03.2024 - 11.2024
Administration Assistant
Tropics Early Learning
06.2022 - 03.2024
Group and Education Leader
La Crèche Early Learning Centre
01.2014 - 12.2015
Group and Education Leader
Goodstart Early Learning
01.2012 - 01.2014
Receptionist
Kutz by design
01.2010 - 01.2012
Duty Manager
Subway
01.2010 - 01.2012
Small Workplace Emergencies Certificate -
Fire and Safety Australia
Cert III -
Early Childhood Education & Care (Children’s Services)
Victorian certificate of applied learning -
Nagle College
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