MARNI CARBURN

Remained calm and poised when dealing with difficult customers or during busy shifts.

• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.
• Bussed and reset tables to keep dining room and work areas clean.

Helped customers locate products and checked store system for merchandise at other sites.

• Assisted customers with prompt and polite support in-person and via telephone.
• Greeted customers and helped with product questions, selections, and purchases.
• Stocked merchandise, clearly labelling items, and arranging according to size or colour.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Maintained clean sales floor and straightened and faced merchandise.

Responded to inquiries from callers seeking information.

• Restocked supplies and submitted purchase orders to maintain stock levels.
• Confirmed appointments, communicated with clients, and updated client records.
• Corresponded with clients through email, telephone, or postal mail.
• Handled cash transactions and maintained sales and payments records accurately.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.

Utilized customer service software to manage interactions and track customer satisfaction.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.

Greeted customers and helped with product questions, selections, and purchases.

• Used POS system to process sales, returns, online orders, and gift card activations.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Opened and closed store independently and prepared nightly bank drop for manager.
• Located merchandise across various stores to address customer needs.
• Logged reports, expenses, receipts, and sales in company database.
• Worked with loss prevention in monitoring shopper behaviour.