Summary
Overview
Work History
Education
Skills
Certification
Locations
References
Timeline
Generic

Marni Nicholas

Brisbane,QLD

Summary

Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Retail Worker

Dan Murphys
Strathpine, QLD
10.2023 - 12.2024
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Maintained an organized store environment by restocking shelves and organizing displays.
  • Greeted customers, identified their needs and provided assistance with product selection.
  • Managed cash register operations using POS system and processed sales and returns.
  • Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
  • Initiated friendly conversation with customers to determine level of assistance required.

Barista

Brackenridge tavern
Brackenridge, QLD
08.2023 - 10.2024
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Operated cash registers to process customer payments.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Shift Manager

McDonalds
Brisbane, QLD
05.2018 - 11.2020
  • Supervised and coached employees through effective training programs
  • Recognized the potential of new hires and tailored training to support strengths
  • Assigned staff to clean and conduct preventive interior maintenance to provide a welcoming eating environment
  • Responded to and resolved customer complaints promptly to instil customer loyalty
  • Upheld high standards of customer service during high-volume, fast-paced operations
  • Scheduled front and back-of-house staff strategically to deliver customer service levels for fluctuating demand
  • Followed cash control and security procedures when implementing profit and loss strategies.

Education

Albany Creek State High School

Double Degree: Bachelor of Psychological Science/Bachelor of Criminology and Criminal Justice -

Griffith University

Skills

  • Performance reviewing
  • Staff development
  • Develop employee knowledge
  • Prioritization
  • Build successful teams
  • Training and development
  • Reporting and documenting
  • Customer relationship-building
  • Customer service
  • Food safety management
  • Sales promotion
  • Profit and loss
  • Employee supervision
  • Maintain food safety
  • Schedule crew members
  • Quality control
  • Staff supervision
  • Kitchen oversight
  • Front of house operations
  • Schedule coordination

Certification

  • Certificate III in Sport and recreation
  • Certificate III in Retail
  • RSA certificate

Locations

Brisbane, QLD

References

  • Laura Weston, 0478776034
  • Jayden Gisler, 0483848441

Timeline

Retail Worker

Dan Murphys
10.2023 - 12.2024

Barista

Brackenridge tavern
08.2023 - 10.2024

Shift Manager

McDonalds
05.2018 - 11.2020

Albany Creek State High School

Double Degree: Bachelor of Psychological Science/Bachelor of Criminology and Criminal Justice -

Griffith University

Similar Profiles

CREATE PROFILE
Marni Nicholas