Summary
Overview
Work History
Education
Skills
Timeline
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Marni Ogden

Cranbourne,VIC

Summary

A professional administrator with a passion for helping other become the best version of themselves, both personally and professionally. Hardworking and focussed with excellent communication skills and attention to detail. With a track record of providing exceptional customer service, I enjoy and find it easy to build a rapport with customers, coworkers, stake holders and management alike. I am seeking a position within an organisation that offers opportunities for professional growth allowing me to build upon my current skill set, while working in a harmonious and supportive team.

Overview

7
7
years of professional experience

Work History

Administrative Officer / Accounts

Get N It Done Carpentry
06.2017 - Current
  • Streamlined office processes by implementing efficient administrative systems and procedures.
  • Create quotes
  • Invoicing
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.

Administration Lead

Backpacks 4 VIC Kids
11.2023 - 05.2024
  • Attend to reception and administration tasks as required, problem solving by referring to Backpacks 4 VIC Kids established practices, procedures and instructions.
  • Monitor inboxes, answering services and attend to communications regularly, including telephone, social media, post, deliveries and email, and take the required actions within the scope of my role.
  • Process Supply Requests from email inbox to SOSInventory, notifying leadership.
  • Process cash and cheques received, manage gift cards/vouchers, manage petty cash and a float, prepare banking and maintain up to date electronic records as per authorised processes.
  • Advertise voluntary positions vacant and manage expressions of interest and applications in consultation with B4VK staff
  • Recruit, induct and support new Backpacks 4 VIC Kids volunteers to fulfill human resources required to achieve organisational goals.
  • Maintain up to date record of personal details of all volunteer's securely, ensuring confidentiality is maintained through BetterImpact subscription.
  • Ensure all onsite volunteers have completed the induction process including site induction, safety procedures and adhere to workplace health and safety policies.
  • Build relationships with, arrange volunteer sessions and welcome corporate volunteer teams to Backpacks 4 VIC Kids HQ.
  • Attend to donor acknowledgement and supporter recognition including maintaining and updating the Donor Database in SupporterHub
  • Social Media Management.

Administrative Assistant

Salvos Stores
07.2023 - 11.2023
  • Support Salvos Stores throughout Victoria by recording, and organising regular and emergency property maintenance.
  • Assist Store Managers and Area Managers with reviewing applicants resumes, pre screening via phone and arranging on site interviews and assisting during interviews.
  • Supported Volunteers with work checks.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Set up conference rooms, technology, and materials to facilitate meetings.

Administrative Officer

JC Milton/Tallahesse
03.2023 - 06.2023
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Provided excellent customer service while handling various billing inquiries from clients, fostering strong client relationships.

Education

High School Diploma -

Mentone Girls Secondary College
Mentone, VIC
11.1998

Skills

  • Scheduling and calendar management
  • Relationship Building
  • Volunteer advertisement, resume reviewing, pre screening, interviewing and onboarding
  • Database Administration
  • Staff Supervision
  • Customer Service
  • Attention to Detail
  • Time Management
  • Problem Solving
  • Organizational Skills
  • Data Entry
  • Office Administration
  • Social media knowledge

Timeline

Administration Lead

Backpacks 4 VIC Kids
11.2023 - 05.2024

Administrative Assistant

Salvos Stores
07.2023 - 11.2023

Administrative Officer

JC Milton/Tallahesse
03.2023 - 06.2023

Administrative Officer / Accounts

Get N It Done Carpentry
06.2017 - Current

High School Diploma -

Mentone Girls Secondary College

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Marni Ogden