Marni Rose Kyle
Deeragun,Australia
Summary
My resume will outline the personal qualities to which I display and carry out in a professional manner daily, providing me the utmost confidence, not only within the workplace but also in surrounding environments. I strive to maintain a positive atmosphere within the workplace and display a high emphasis on teamwork, honesty and I will fulfil all duties to my ultimate potential with pride and integrity.
Overview
4
4
years of professional experience
Work History
Housing assistance at Townsville Evacuation Centres
Department of Housing
02.2025 - Current
- Housing assistance at Townsville Evacuation Centres with member of the Community that had been affected by the weather event
- Conducting interviews/conversations to assist with emergency temporary accommodation
- Make referrals and work collaboratively with support service agencies such as Redcross, QPS, Centre Care, Community Recovery for financial assistance/grants
- Use Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output
Housing Officer – Client Intake Team
Department of Housing
01.2021 - Current
- Undertake customer interviews, processing and updating of Social Housing application via face-to-face interaction, phone calls and emails
- Make referrals and work collaboratively with support service agencies when relevant
- Assess new housing and bond loan applications and rental grants
- Use Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output
- Support the Tenancy team when required with conducting home visits to properties
- Collaboratively engaging with internal teams such as Rent Connect, Bond Loans, High Risk Team (DV), Critical response Team (CRT) to provide positive outcomes for customers and tenants
- Greeting customers at Front of House and allocating to appropriate Officers
- Participant of the 2024-2025 Yarn and Grow Mentoring Program
APS4 Service Officer (Mainstream and Indigenous Remote Service Team)
Services Australia
01.2021 - 01.2022
- Customer call centre for Child Support Indigenous customers in remote communities
- Debt management
- Child Support applications
- Care changes
- General enquiries
- Online myGov enquiries, assistance and promoting
- Income updates and queries
- Processing and managing
- Decision making
- Liaising with external and internal stakeholders such as Centrelink, Social workers and Child Support specialised teams
- Rostered incoming and out-going call schedule
- Use of different IT software
APS3 Service Officer (Mainstream)
Services Australia
01.2021 - 01.2022
- Customer call centre for Child Support
- Debt management
- Care changes
- General enquiries
- Online myGov inquiries, assistance and promoting
- Income updates and queries
- Processing and managing
- Decision making
- Liaising with external and internal stakeholders such as Centrelink, Social workers and Child Support specialised teams
- Rostered incoming and out-going call schedule
- Use of different IT software
Education
Diploma Beauty Therapy -
Katrinas Beauty School
Diploma Government -
Indigenous Apprenticeship Program (Services Australia)
01.2022
Completion of Year 12 -
St Peters Lutheran College
01.2018
Skills
- Microsoft Software
- Customer service
- Attention to detail
- Time management
- Reliability
- Dependability
- Communication skills
- Willingness to learn
- Strong work ethic
- Workplace Health and Safety Conscious
- Goal setting
Timeline
Housing assistance at Townsville Evacuation Centres
Department of Housing
02.2025 - Current
Housing Officer – Client Intake Team
Department of Housing
01.2021 - Current
APS4 Service Officer (Mainstream and Indigenous Remote Service Team)
Services Australia
01.2021 - 01.2022
APS3 Service Officer (Mainstream)
Services Australia
01.2021 - 01.2022
Diploma Beauty Therapy -
Katrinas Beauty School
Diploma Government -
Indigenous Apprenticeship Program (Services Australia)
Completion of Year 12 -
St Peters Lutheran College
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