Marnie Howard
Bendigo
Summary
Dynamic Properties Project Lead with a proven track record in property maintenance and administration, skilled in managing complex projects and fostering positive relationships. Recognized for strong interpersonal and organizational abilities, consistently delivering exceptional service to clients and stakeholders. A genuine passion for helping others fuels the desire to transition into the Community Sector, aiming to make impactful contributions to the lives of women and children.
Overview
19
19
years of professional experience
Work History
Project Lead
Bendigo Bank
08.2019 - Current
- Management of property-based projects to refit, refurbish, or relocate branches in the Bendigo Bank network.
- Developed comprehensive project plans that clearly outlined objectives, timelines, budgets, risks, and success metrics for all stakeholders.
- Managed changes to the project scope, project schedule, and project costs using appropriate verification techniques
- Establishing and building relationships with internal and external stakeholders.
- Ensuring client satisfaction by consistently delivering high-quality projects within budget and on schedule.
- Maintained open communication by presenting regular updates on project status to customers.
- Saved costs on multiple projects by identifying opportunities for process improvement and implementing cost-effective solutions.
Student Placement
Anglicare Victoria
03.2025 - 2025
- Funding Applications
- Participation in Group programs
- Family visits
Network Support Officer
Bendigo Bank
10.2015 - 08.2019
- Interpreting legislation and/or recommendations from governing bodies to write policy & procedures for the retail network which are clear and concise
- Implementing procedure changes into the branch network including system changes, new products, internet banking
- System testing
- Aiding and making decisions on complex customer situations such as deceased estates, customers who are victims of financial abuse or fraud or requests outside of guidelines
- Investigating complex transaction discrepancies
- Facilitating staff training and workshops
Branch Customer Service Supervisor
Bendigo Bank
10.2012 - 10.2015
- Actively organising and coaching staff to ensure efficient and effective operation of day-to-day branch activities
- Actioning branch reports
- Ensuring staff knowledge and adherence to security and operational procedures
Branch Customer Service Officer
Bendigo Bank
10.2010 - 10.2012
- Providing financial & general insurance services
- Supporting customers and providing exceptional customer service
- Balancing teller & ATM cash
Customer Service & Shift Supervisor
IGA Strath Village
09.2006 - 10.2010
- Providing great customer service, operating cash register
- Allocation of duties to team members
- Ensuring all tasks completed to a high standard by close of business
Education
Diploma - Community Services
WiseTraining Bendigo
Bendigo, VIC12.2025
Cert IV - Project Management Practice
RMIT University Melbourne
Melbourne, VIC01.2018
FSRA T2 Basic Deposit Facilities & General Insurance - undefined
Deakin University
01.2010
VCE - undefined
Bendigo Senior Secondary College
Bendigo, VIC01.2009
Skills
- Customer focus
- Leadership skills
- Project planning
- Project coordination
- Multi-tasking skills
- Process improvement
- Client communications
- Team motivation
- Stakeholder management
- Innovation skills
- Cost management
- Attention to detail
Timeline
Student Placement
Anglicare Victoria
03.2025 - 2025
Project Lead
Bendigo Bank
08.2019 - Current
Network Support Officer
Bendigo Bank
10.2015 - 08.2019
Branch Customer Service Supervisor
Bendigo Bank
10.2012 - 10.2015
Branch Customer Service Officer
Bendigo Bank
10.2010 - 10.2012
Customer Service & Shift Supervisor
IGA Strath Village
09.2006 - 10.2010
Cert IV - Project Management Practice
RMIT University Melbourne
FSRA T2 Basic Deposit Facilities & General Insurance - undefined
Deakin University
VCE - undefined
Bendigo Senior Secondary College
Diploma - Community Services
WiseTraining Bendigo
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