Marnie Kirby

• Developed and maintained relationships with external partners to facilitate program operations.
• Collaborated with other program coordinators to achieve consistency in program objectives and services.
• Kept program-related data accurate, up-to-date and easily accessible for accessibility.
• Tracked and reported expenses accurately to manage program budgets.
• Assisted in identifying and reducing barriers to youth engagement and development.
• Supported and mentored students in developing skills to become successful in community.
• Contributed to development of individualized plans to support youth goal achievement.
• Supported Youth to complete Year 10 certificate and then decide on further study or assist into the workforce.

• Mentored multiple persons and assisted with challenges they faced impacting their lives.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.
• Attended stakeholder meetings to spread awareness of program and increase caseload numbers.

• Operate the Till providing efficient service of customers and correct return of change and transactions
• Clean and Wipe down areas of the café efficiently
• Follow cleaning protocols in align with Covid safe practices this includes cleaning station, café front area and customer areas
• Stay up to date with daily specials
• Act promptly to Chef’s bell and the distribution of customer meals
• Take direction from on floor duty manger and line manager
• Still undergoing training for other roles within the club.

● Communicated professionally with colleagues, necessary programs and clients.

● Responded proactively and positively to rapid change.

● Established ongoing relationships with clients, evaluating progress, performing follow-up after referrals and continuing assessments to adjust delivery of assistance.

● Interpreted and explained treatment and benefit programs to clients.

● Secured housing, medical care and employment for clients by collaborating with various community agencies.

● Spoke with clients and family members to obtain key information for planning and management.

● Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.

● Attended court cells regularly to meet with fresh in custodies and begin support for them if bailed.

● Communicated effectively with management as to my movements.

● Worked independently.

● Liaison for the new Galambany bail court.

● Formulated bail plans and was able to speak in court in support of clients.

● Collaborated with AMC staff, law enforcement, mental health services, court attorneys and treatment services to best assist clients.

● Kept adequate records of interactions with clients, referrals and support documentation.

• Helped clients adapt to altered lifestyles while providing therapeutic and culturally safe environments for themselves and families
• Coordinated community resources and secured referrals
• Gathered opinions and support from grass-roots supporters to solidify group position
• Built partnerships with related organizations to develop support and gain greater attention for important issues
• Delivered exceptional level of service to each client by listening to concerns and answering questions
• Participated in team-building activities to enhance working relationships
• Created plans and communicated deadlines to ensure projects were completed on time
• Scheduled and accompanied clients to outside appointments such as therapy sessions, medical appointments and social outings
• Completed all necessary reports and documentation to maintain thorough, accurate case records
• Applied clinical and behavioral knowledge to maintain safety during crisis moments
• Assisted with bail support and various applications such as housing and funding
• Also provide assistance with SAB board
• Firm believer in the participation of on country talks and yarning circles to maintain cultural identity, awareness and pride.

• Regularly keeping up to date with current workplace procedures and policies
• Keeping general reception area maintained
• Checking Voicemails each morning
• Sending fax and mailing original documents
• Managing clients and accommodating to their various needs
• Answering phones and directing to necessary parties, taking messages and answering questions
• Scanning documents
• Allocating documents to Pigeon holes for signing
• Multitasking while working in a fast pace environment
• Proficient with necessary operating systems in this case Communicare
• Being the first point of contact for clients
• Performing Ad Hoc duties as requested
• Reporting to practice manager when necessary
• Confirming next day appointments
• Doing cancellations/ rescheduling when required
• Consistently Punctual
• Flexible when required
• Maintaining Confidentiality for clients especially in cases when outside parties request information
• Following Protocol

• Proficient in multiple Microsoft Programs and Databases including Microsoft Office Teams, Pivotal and Content Manager
• Successfully completed all training
• Completed daily tasks quickly and efficiently
• Participated in team meetings
• Worked Independently through daily tasks
• Was able to perform various tasks as required

• Successfully juggled multiple projects simultaneously to aid executive leaders
• Managed agendas and calendars, boosting productivity and improving organizational initiatives
• Adapted to workflow changes and implemented continuous process improvements to overcome obstacles
• Interpreted management directives to define and document administrative staff processes
• Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs
• Employed proven problem-solving techniques to resolve issues quickly and effectively
• Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions
• Delivered expert clerical support by efficiently handling wide range of routine and special requirements
• Kept physical files and digitised records organised for easy updating and retrieval by authorised team members
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities

• As a member of the postal team I worked packing, returning and unpacking votes
• In this positions it was important to work efficiently and accurately
• Being able to work under leadership and follow instruction
• Work efficiently
• Being focused on the task at hand
• Entered postal data into databases with speed and accuracy

• Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
• Kept server areas clean and stocked during service hours to increase efficiency while serving tables
• Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
• Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
• Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions

• Used consultative sales approach to understand customer needs and recommend relevant offerings
• Achieved top performance by strategically adapting to rapidly changing, competitive environment
• Responded to telephone and in-person requests for information
• Maintained organized, presentable merchandise to drive continuous sales
• Counted cash in register drawer at beginning and end of shift
• Restocked, arranged and organized merchandise in front lanes to drive product sales
• Helped customer’s complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers

• Explained and demonstrated basic tennis techniques to team members
• Established clear benchmarks for performance and monitored individual and team progress
• Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries
• Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others
• Reminded athletes and coaching staff to display and promote good sportsmanship with competing teams on and off field
• Introduced games and drills, which helped students to better develop skill levels