Marnie Klippelt
Brisbane,QLD
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
12
12
years of professional experience
Work History
Casual Sales Assistant
Nude Lucy
North Lakes, QLD
10.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
Retail Assistant
Billy J Boutique
North Lakes
03.2023 - 06.2023
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
Store Manager
Lorna Jane
Browns Plains, QLD
12.2022 - 03.2023
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Raised property accuracy and accountability by creating new automated tracking method.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted with hiring, training and mentoring new staff members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Rotated merchandise and displays to feature new products and promotions.
Club Manager
Snap Fitness
North Lakes
08.2022 - 12.2022
- Evaluated team members and offered helpful feedback by observing while performing duties and offering services to customers.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Generated leads through sales promotions and word-of-mouth.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Membership Sales Consultant
Genesis Gym
02.2022 - 07.2022
- Drove team revenue totals by bringing in top sales numbers.
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Exceeded sales goals, increased revenue and facilitated sales.
- Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
Gym Manager
Jetts Fitness
05.2018 - 12.2020
- Trained employees on general procedures, gym rules and duties.
- Created and updated fitness programs focused on cardio, strength and conditioning.
- Set and managed employee work schedules for coverage in assigned areas.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Generated leads through sales promotions and word-of-mouth.
- Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
Spray Tan Technician
Spray Tan HQ
03.2015 - 09.2017
- Entrusted to handle confidential and sensitive situations in professional matter.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
Bartender
Narangba Tavern
07.2013 - 08.2014
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Event Staff Member
Fresh Events
08.2012 - 05.2013
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Welcomed guests to events, checked invitations and oversaw proper seating.
- Provided general cleaning of venue spaces before, during and after events.
- Welcomed guests and directed each person to desired party, room or activity.
Dance Teacher
Mount Cotton Physical Culture
01.2015 - Current
- Planned routines for recitals and performances.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Tailored each class to meet student needs and abilities and allow dancers to progress at comfortable pace.
- Covered safety and health guidelines to avoid injury and inform students fully on risks associated with dance.
- Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
Medical Receptionist
SkinMAS
Clontarf, QLD
06.2023 - 10.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Support Worker
Aruma
Brisbane
11.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Education
High School Diploma -
Aviation High
Clayfield, QLD11.2010
Skills
- Membership Registrations
- Membership Sales
- Professional Relationships
- Effective Customer Communication
- Interpersonal Communication Skills
- Follow-Up Calls
- Customer Service
Timeline
Support Worker
Aruma
11.2023 - Current
Casual Sales Assistant
Nude Lucy
10.2023 - Current
Medical Receptionist
SkinMAS
06.2023 - 10.2023
Retail Assistant
Billy J Boutique
03.2023 - 06.2023
Store Manager
Lorna Jane
12.2022 - 03.2023
Club Manager
Snap Fitness
08.2022 - 12.2022
Membership Sales Consultant
Genesis Gym
02.2022 - 07.2022
Gym Manager
Jetts Fitness
05.2018 - 12.2020
Spray Tan Technician
Spray Tan HQ
03.2015 - 09.2017
Dance Teacher
Mount Cotton Physical Culture
01.2015 - Current
Bartender
Narangba Tavern
07.2013 - 08.2014
Event Staff Member
Fresh Events
08.2012 - 05.2013
High School Diploma -
Aviation High