Marnie O'Shea-Price
Cairns,QLD
Summary
Dedicated professional with over 5 years of experience in hospitality and customer service. Proven ability to excel in fast-paced environments while maintaining a strong focus on detail and adaptability. Eager to leverage interpersonal skills in new settings and committed to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Duty Manager
Flame Bar & Grill
12.2023 - 09.2025
- Supervised daily lunch and dinner service by running the Host stand or interacting with customers directly on the floor.
- Handled multiple responsibilities in a fast paced environment with a clear and calm head.
- Trained other staff members on steps of service, POS systems and effectively running sections.
- Addressed customer complaints personally with professionalism to maintain a positive dining experience.
- Opened and closed location to standard regularly.
- Gained knowledge and experience within the bar on making/recommending local beers and cocktails.
- Resolved customer complaints swiftly, maintaining positive dining experiences.
- Efficiently managed reservations system to maximize table turnover while minimizing wait times for upwards of 400 guests a night.
Section Waiter
Flame Bar and Grill
01.2023 - 10.2023
- Managed personal section of 35+ guests with quick table turnover, maintaining high service standards.
- Greeted guests with upbeat attitude, enhancing their dining experience.
- Memorized permanent/seasonal menu specials and allergens to effectively answer any customer questions.
- Kept stations, bathrooms and serving areas cleaned and sanitised before, during and after service.
- Developed knowledge of local area to provide tailored recommendations for sightseeing.
Till Worker
Willowbank Dairy
05.2022 - 12.2022
- Totaled purchases and accepted payments using touch-screen register system.
- Efficiently processed all payments, orders and pick up of food within a busy neighbourhood.
- Informed on promotions of every brand sold to upsell and remove excess stock.
- Communicated with kitchen directly about food supply/storage to more further improve daily service.
- Took charge of presentation of store, regularly cleaning and restocking shelves to appeal visually.
- Kept close watch on presentation, regularly cleaning store.
- Secured consistent local customer support with knowledgeable, friendly service.
Food Service Worker
Local 88
11.2019 - 12.2021
- Set up work stations and service counters for daily food service.
- Took all orders and payments whilst communicating with the kitchen to avoid delays.
- Wrapped food orders and organized pick up in compliance with Covid-19 regulations.
- Cleaned kitchen equipment, mopped floors and performed daily cleaning duties.
- Built strong relationships with regulars and locals to grow the business by word of mouth.
Receptionist/Customer Call Centre Representative
Aurora Energy
01.2021 - 05.2021
- Completed high volume of inbound and outbound customer calls within deadlines.
- Greeted visitors warmly and created a welcoming atmosphere.
- Forwarded messages, set up appointments and directed enquiries to correct departments.
- Organized incoming mail and outgoing parcel pickups in a timely manner.
- Kept front office clear of any rubbish and topped up with stationery necessities.
Skills
- New Zealand Managers certificate
- Australian RSA (Victoria)
- Lightspeed and IdealPOS systems
- Rezdy booking system
- Time Managment
- Customer service focused
- Scheduling and organisation
Reference
- Charlie Wheeler, General Manager Flame Bar and Grill, charlie@flamebargrill.co.nz +64 021 090 48106
Timeline
Duty Manager
Flame Bar & Grill
12.2023 - 09.2025
Section Waiter
Flame Bar and Grill
01.2023 - 10.2023
Till Worker
Willowbank Dairy
05.2022 - 12.2022
Receptionist/Customer Call Centre Representative
Aurora Energy
01.2021 - 05.2021
Food Service Worker
Local 88
11.2019 - 12.2021