Marnie MacGillicuddy
Sydney,NSW
Summary
A dedicated and detail-oriented worker with experience in providing high-quality customer service in a hospital environment. Skilled in managing patient admissions, transfers, and discharges using eMR systems, maintaining accurate medical records, and performing comprehensive clerical and reception duties. Proficient in handling data entry, Medicare billing, and financial classifications, with a strong commitment to confidentiality and compliance. Adept at multitasking and adapting to various roles in a fast-paced clinical setting, ensuring smooth operations and optimal patient care.
Overview
1
1
year of professional experience
Work History
Administrative Officer
Sydney Local Health District
06.2023 - 01.2024
- Provided exceptional customer service to patients, visitors, and staff, ensuring a positive experience most commonly within a palliative care environment.
- Managed patient admissions, transfers, and discharges using Cerner eMR systems, keeping patient movement records up to date.
- Performed general reception and clerical duties across wards, including financial elections, Medicare and fund checks, and detailed data entry.
- Carried out outpatient tasks, such as scheduling appointments, maintaining and updating patient medical records, and conducting Medicare billing through Powerbilling and Revenue System (PBRC).
- Completed new patient registrations, verified and updated demographic information, and ensured accurate financial classifications in compliance with NSW Ministry of Health policies.
- Executed cashier functions, including handling payments for Medicare ineligible patients and sales of medical appliances.
- Assembled, filed, and retrieved medical records, managed loose sheet filing, and performed record printing and scanning duties as needed.
- Adapted to various roles across different departments, often with minimal notice, managing multiple priorities and maintaining accuracy and efficiency in a high-pressure clinical setting.
Front of House Server
Ruby's Fried Chicken
08.2022 - 03.2023
- Executed comprehensive opening and closing procedures, ensuring the restaurant was fully prepared for daily operations and transitions between shifts.
- Utilized the POS system to efficiently place customer orders, manage billing processes, and handle complimentary items as needed. Ensured accuracy in all transactions, minimizing errors and enhancing customer satisfaction.
- Handled employee concerns and conflicts with a focus on maintaining team morale and productivity, contributing to a harmonious and effective workplace.
- Welcomed customers and promptly took orders, ensuring a steady flow of service and minimizing wait times. Managed high-traffic periods effectively to keep the restaurant running smoothly.
- Prepared food items in accordance with customer orders and supervisor instructions. Adhered strictly to approved procedures and food safety standards, ensuring consistent quality and compliance with health regulations.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
Education
Year 11 RoSA
Santa Sabina College
Strathfield, NSWSkills
- Customer Service Excellence
- Medical Record Management
- Patient Administration
- Clerical and Reception Duties
- Multitasking and Adaptability
Timeline
Administrative Officer
Sydney Local Health District
06.2023 - 01.2024
Front of House Server
Ruby's Fried Chicken
08.2022 - 03.2023
Year 11 RoSA
Santa Sabina College
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