Marriam Katawazi

Greeting and welcoming customers and providing them travel advice and facilitates bookings in the travel industry. Booking tickets, hotels and rental cars. Organising accommodation and ground transportation services. Finding the best possible rates on travel bookings. Informing customers about different destinations, travel restrictions, and costs and ensure they understand what travel documents are needed for the upcoming journey. Also, assisting in money transfers and reporting. Other ad hoc duties as and when required. By using amadeus, Ms.excel and Money Studio on a daily basis.

Completion of audit procedures including planning and risk assessment. Verifying all financial records are accurate and conduct substantive testing. Contributing to the preparation of accounts and the audit report

Assisting in field audits for various clients. Attendance at client premises for the purpose of meetings and audit procedures. Liaising with Directors and Managers regarding issues that arise as a result of the audit work completed. Ensuring compliance with regulations. Other ad hoc duties as and when required. By using CaseWare, Xero, MYOB and Ms. Office.

Handling,displaying and rotating stock in the fruit and vegetable department and meeting customers' needs with excellent customer service. Assisting customers in purchasing fresh products and providing samples. Ensuring customers receive the freshest products in a well displayed/ merchandised area, with a competitive price and that all goods on offer are within their use by/ best before dates. Serving customers with their purchase using the POS systems. Handling of cash effectively and efficiently. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Expanded customer base through cold calling, networking, and relationship building.Providing great customer experiences by working with enthusiasm, energy and pace.

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.Assisted customers in navigating company website and placing online orders, improving overall user experience.

Audit financial statements and assess accounts for accuracy and regulatory compliance for a wide range of clients from top-tier firms to non-for-profit organisations. Report systematic errors. Investigate specific issues. Complete standard auditing activities for review, ensuring jobs are completed effectively, within budget and in line with the Crowe Horwath Audit Methodology using CaseWare and Ms. Excel.

Communicate with clients to develop a detailed understanding of their businesses that helps in performing walk throughs and other tests including substantive, analytical and test of controls. Completed audit papers by thoroughly documenting audit tests and findings. Successfully completed my probation period.