Maro Lee
Concord,NSW
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Seeking a challenging position at a reputable retail store where I can utilise my strong interpersonal skills, sales expertise, and passion for providing exceptional customer service to contribute to the success of the store.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
SongForTheMute
07.2022 - Current
- Greeted and assisted customers in a friendly and approachable manner, creating a positive shopping experience.
- Provided expert product knowledge and recommendations, resulting in increased sales and customer satisfaction.
- Effectively handled customer inquiries, complaints, and returns, ensuring swift resolutions and maintaining a high level of customer loyalty.
- Utilised point-of-sale (POS) systems and maintained accurate cash handling procedures.
- Collaborated with the store team to meet and exceed sales targets, leading to recognition as a top-performing sales associate.
- Contributed to visual merchandising efforts, ensuring the store's displays were aesthetically pleasing and enticing to customers.
- Participated in inventory management, restocking shelves, and conducting regular stock checks to ensure product availability.
- Proactively kept abreast of product updates, sales promotion, and company policies to deliver accurate and up-to-date information to customers.
- Assisted in training new team members, sharing product knowledge, and demonstrating exemplary customer service practices.
- Experienced in cross-selling clothing to individuals of all genders, expertly taking into account their unique body shapes and personal preferences.
- Achieving target sales and setting up successful archive sales in both Sydney & Melbourne.
Education
Bachelor of Construction Project Management - Construction Management
University of Tech Sydney
Sydney, NSW01.2018
High School Diploma -
St Mary's Cathedral College
Sydney, NSW10.2013
Skills
- Retail Sales
- Product Merchandising
- Loyalty Promotion
- POS System Operations
- Store Policies and Procedures
- Persuasive Selling
- Merchandise Receiving and Handling
- Product Knowledge
- Computer Proficiency and Microsoft Office
- Stocking and Receiving
- Policy and Procedure Adherence
- Product Promotion
- Strong Communication and Interpersonal Skills
Timeline
Retail Sales Associate
SongForTheMute
07.2022 - Current
Bachelor of Construction Project Management - Construction Management
University of Tech Sydney
High School Diploma -
St Mary's Cathedral College
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