Mounika Beemanathi
Truganina
Summary
A dedicated and detail-oriented Customer Fulfillment Centre (CFC) Team Member with a strong background in order fulfillment, customer service, and stock management. Skilled in accurately picking, packing, and processing online grocery orders while maintaining high standards of quality and efficiency. Adept at using technology, including handheld scanners and inventory systems, to streamline operations. Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Overview
2
2
years of professional experience
Work History
CFC Team Member
Coles Distribution Centre
08.2024 - Current
- Assisting customers who have questions about their online orders.
- Resolving missing or incorrect item issues by suggesting appropriate replacements.
- Communicating politely and professionally with customers if needed.
- Carefully selecting items for online orders, ensuring accuracy and quality.
- Checking expiry dates, freshness, and packaging integrity before packing.
- Using handheld scanners to locate and confirm items.
- Meeting order fulfillment deadlines during busy periods like holidays.
- Adapting to changing priorities, such as urgent customer requests.
- Handling multiple tasks efficiently while maintaining accuracy
Customer Service Representative
Hoban Recruitment
03.2023 - 08.2023
- Excelled in delivering superior customer service by efficiently handling inquiries and resolving complaints
- Assisted hundreds of customers daily with ticket purchases, inquiries and complaints, maintaining high levels of customer satisfaction
- Quickly resolved technical issues with ticketing systems, minimizing downtime and ensuring smooth operations
- Collaborated with team members to meet daily targets and improve overall team performance
- Initiated a customer feedback system that led to significant improvements in service delivery
Education
Electronics & Communication Engineering -
JNTU
Karimnagar, India01-2023
Skills
- Microsoft Word
- Microsoft Office
- Excel
- Powerpoint
- Customer service
Timeline
CFC Team Member
Coles Distribution Centre
08.2024 - Current
Customer Service Representative
Hoban Recruitment
03.2023 - 08.2023
Electronics & Communication Engineering -
JNTU
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