Marsella Zraika
Sydney,NSW
Summary
Enthusiastic first-year law student at the University of Technology Sydney (UTS), with a solid academic foundation and a diploma in Communications (Media Business). Known for exceptional interpersonal skills and a proven ability to handle diverse scenarios with composure and professionalism. Adept at managing multiple tasks and priorities in fast-paced environments, consistently maintaining a positive and solution-focused attitude. Seeking a professional setting where I can gain practical experience and learn from real-world applications of my legal studies.
Overview
5
5
years of professional experience
Work History
Casual Receptionist
De'more Hair
04.2018 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Customer Service Assistant
Hungry Jack's
11.2019 - 10.2022
- Managed multiple tasks and priorities in a fast-paced environment.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
- Utilised problem-solving skills to address customer queries and complaints.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
General Sandwhich Hand
Little Wabbit Boutique Coffee
01.2021 - 12.2021
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Ensured accuracy in order preparation and adherence to safety and hygiene standards.
- Maintained open lines of communication with colleagues, enabling smooth collaboration and timely completion of projects.
Education
Bachelor of Laws -
University of Technology Sydney
Sydney, NSW12.2027
Diploma of Communications - ( Media Business)
UTS College
Sydney, NSW09.2023
Skills
- Highly adaptable and flexible- adapt at handling unexpected challenges and driving positive outcomes in dynamic settings
- Meticulous attention to detail- Maintaining accuracy, and delivering high-quality work in all tasks
- Interpersonal skills- Built strong relationships with clients, colleagues, and supervisors, leveraging effective communication to achieve common objectives
- Adaptability- To handle various customer-based scenarios, whilst under-pressure , maintaining positive and solution-focused attitude at all times
Timeline
General Sandwhich Hand
Little Wabbit Boutique Coffee
01.2021 - 12.2021
Customer Service Assistant
Hungry Jack's
11.2019 - 10.2022
Casual Receptionist
De'more Hair
04.2018 - 12.2022
Bachelor of Laws -
University of Technology Sydney
Diploma of Communications - ( Media Business)
UTS College
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