Marsha Lee
Perth,WA
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Cleaner
Yanchep Beach Primary School
Yanchep, WA
08.2023 - Current
- Organized and used industrial cleaning products following strict safety procedures.
- Emptied trashcans and transported waste to collection areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Provided assistance to other staff members with cleaning of difficult areas.
- Removed trash, debris and other waste materials from premises.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Hospitality Worker
McDonald’s
, Wa
10.2021 - 10.2022
- Identified and resolved customer complaints concerning food or lodging
- Established unique service goals to each venue to provide constant and excellent service
- Collaborated with various team members to meet guests' requests
- Key responsibilities
- Results-driven professional focused on delivering exceptional support for customer needs
- Successfully manages concerns and resolves conflicts to maximise customer satisfaction
- Offers strong background in customer relations and communication.
- Acknowledged outstanding staff performance to boost morale.
- Established unique service goals to each venue to provide constant and excellent service.
- Identified and resolved customer complaints concerning food or lodging.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Trained new staff members on proper customer service and hospitality policies.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Education
Education (WACE) - undefined
Yanchep Secondary College
undefined
Skills
Organization and Time Management
Timeline
Cleaner
Yanchep Beach Primary School
08.2023 - Current
Hospitality Worker
McDonald’s
10.2021 - 10.2022
Education (WACE) - undefined
Yanchep Secondary College
undefined
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