Marsha Qin
Bentleigh,VIC
Summary
Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Graduate Accountant/Client Support Consultant
BGL Corporate Solutions Pty Ltd
08.2019 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients and responding to incoming calls.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
Assistant Accountant Intern
Platinum Accounting Australia, Melbourne
11.2018 - 06.2019
- Assisted in BAS preparation including the calculation of GST, PAYG and FBT
- Credit card reconciliations on a monthly basis including preparation of approval sheet, matching invoices with statement, and filing away with reconciliation report
- Processed payroll
- Processed invoices
- Answered the phone
- Responded to general enquiries via email
Education
CPA Qualification -
CPA Australia
02.2023
Bachelor of Commerce - Accounting And Tax Regulation
Deakin University
Melbourne, VIC03.2019
Diploma of Accounting - Accounting
Box Hill Institute of TAFE
Melbourne, VIC11.2015
Skills
- Client engagement and support
- Issue and complaint resolution
- Problem resolution aptitude
- Team interaction
- Knowledge in the area of self-managed superannuation and corporate compliance
- High attention to detail
Certification
- CPA qualified
- Bachelor of Commerce (Deakin University)
- Diploma of Accounting (Box Hill Institute)
Additional Information
Permanent unrestricted working rights in Australia
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Graduate Accountant/Client Support Consultant
BGL Corporate Solutions Pty Ltd
08.2019 - Current
Assistant Accountant Intern
Platinum Accounting Australia, Melbourne
11.2018 - 06.2019
CPA Qualification -
CPA Australia
Bachelor of Commerce - Accounting And Tax Regulation
Deakin University
Diploma of Accounting - Accounting
Box Hill Institute of TAFE
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