Marshall Thompson
Sydney Olympic Park,NSW
Summary
Proven track record of enhancing operational efficiency and customer satisfaction, notably at Swissport, where my problem-solving abilities and technical skill streamlined processes. Skilled in team coordination and adaptability, I consistently exceed performance goals by leveraging excellent communication and safety awareness. Achieved a significant improvement in service delivery, demonstrating reliability and a commitment to results. . Proven history of maintaining personable demeanour even under stressful circumstances. Committed to ensuring the safe arrival of passengers property at final destinations.
Overview
11
11
years of professional experience
Work History
Baggage Handler
REX
08.2023 - 02.2024
- Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
- Collaborated with team members to ensure efficient transfer of luggage between flights.
Airline Customer Service Agent
Swissport
11.2022 - 05.2023
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Collaborated with Mandarin Chinese speakers to achieve high levels of performance in demanding yet exciting multilingual situations.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travellers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
Store Supervisor
Chemist Warehouse
10.2020 - 01.2022
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
English Teacher
Beijing; Columbia Global Centers
02.2018 - 02.2020
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
English Instructor
Gangnam English Academy
02.2018 - 07.2018
- Promoted skill development in reading, writing, speaking, and listening through various instructional methods tailored to individual needs.
- Adapted lesson plans to accommodate different learning styles and abilities within the classroom setting for optimal comprehension of material covered.
- Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences
- Cultivated a positive learning environment by fostering open communication, mutual respect, and active listening skills among students.
Hotel Receptionist
JW Marriott
10.2017 - 01.2018
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
Au Pair
Private Client
02.2017 - 10.2017
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Developed creative activities to encourage physical, social and emotional growth.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Volunteer Coordinator
Orchid Garden School Nepal
04.2014 - 05.2016
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Coordinated and implemented special events for volunteer service appreciation.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
Customer Service Representative
Woolworths Supermarket
01.2013 - 02.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Mandarin Chinese
Griffith University
Brisbane, QLD2017
High School Diploma -
Swan Christian College
Middle Swan, WA11.2013
Associate of Arts - Business Administration And Management
North East Vocational College
Modbury, SA09.2014
Skills
Time Management
Technical skill
Safety awareness
Heavy Lifting Proficiency
Team Coordination
Willing to Learn
Teamwork and Collaboration
Problem-solving abilities
Excellent Communication
Reliability
Adaptability and Flexibility
Self Motivation
Languages
Chinese (Mandarin)
Professional Working
Spanish
Full Professional
Romanian
Professional Working
Timeline
Baggage Handler
REX
08.2023 - 02.2024
Airline Customer Service Agent
Swissport
11.2022 - 05.2023
Store Supervisor
Chemist Warehouse
10.2020 - 01.2022
English Teacher
Beijing; Columbia Global Centers
02.2018 - 02.2020
English Instructor
Gangnam English Academy
02.2018 - 07.2018
Hotel Receptionist
JW Marriott
10.2017 - 01.2018
Au Pair
Private Client
02.2017 - 10.2017
Volunteer Coordinator
Orchid Garden School Nepal
04.2014 - 05.2016
Customer Service Representative
Woolworths Supermarket
01.2013 - 02.2014
Bachelor of Arts - Mandarin Chinese
Griffith University
High School Diploma -
Swan Christian College
Associate of Arts - Business Administration And Management
North East Vocational College
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